RYDE | World’s First Real-time Carpooling App | RYDE Review Policy
RYDE’s review system is critical to help make our community a better and safer one.
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20132
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RYDE REVIEW POLICY

  1. RYDE’s review system is critical to help make our community a better and safer one. As a social network, we rely heavily on members to provide honest and useful feedback to help us monitor the network.
    1. Review System. Each review consists of a rating and a text review. Members are required to provide ratings on their ride experience while text reviews are optional.
    2. Average Rating. For members with more than 10 reviews, the rating displayed is the average of all ratings. For members with 10 or less reviews, a default rating of 4.5 stars will be assigned.
    3. Text Reviews. Text reviews are blind and visible only 7 days after a completed/cancelled trip. This is to encourage truthful and responsible reviews without fear of reproach. Each text review is limited to 140 characters.
    4. Rider/Driver Cancellation. In the event that a rider or driver cancels a request, both parties will not be able to provide a rating but are able to provide a review of each other.
    5. No Shows. In the event of a “no show” (where the other party fails to show up), you may end the trip and proceed to review the member.
    6. Breach of Review Guidelines. We reserve the right to remove reviews and to suspend or terminate accounts that violate our Review Guidelines and/or Terms of Use. Should you find text reviews that breach our Review Guidelines and/or Terms of Use, please email to support@rydesharing.com.
    7. Unfair Reviews. Members may encounter particular situations that result in poor reviews. We are an open social network and believe in the power of the community to self-regulate. Therefore we would consider removing any reviews only under exceptional circumstances. If you feel unfairly reviewed, please write to support@rydesharing.com with details for our investigation.

REVIEW GUIDELINES

  1. Reviews are critical for a social network to build trust. As an open sharing community, we rely heavily on members providing useful feedback to help monitor the network. RYDE’s default position is that we do not censor, edit, or delete reviews.
  2. However, in exceptional circumstances, we reserve the right to remove and/or edit reviews that violate our review guidelines and/or terms of use.
  3. RYDE prohibits the following:
    1. Reviews that are false, inaccurate or misleading;
    2. Reviews unrelated to the ride (e.g. political, religious or social commentary);
    3. Reviews that infringe third party rights, including but not limited to rights of publicity or privacy (e.g. publishing another person’s full name, address or other identifying information without permission);
    4. Reviews that violate any law, statute, ordinance or regulation;
    5. Reviews that are defamatory, abusive, obscene, offensive, sexually oriented, threatening, harassing, racially offensive and/or illegal in nature;
    6. Reviews that create liability for RYDE;
    7. Reviews that refer to a RYDE investigation (whether past or ongoing).