RYDE | World’s First Real-time Carpooling App | Policies of RYDE
Credit policy is to charge a small transaction fee in return for providing the request tool to members. The review system is critical to help keep our community safe.
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Policies

RYDE does not handle cash contributions between riders and drivers. Instead, a small transaction fee is charged in return for providing the request tool to members. A transaction fee of ONE credit is payable upon a successful match between a rider and a driver. Value of one credit may be reviewed and revised periodically.


There are 3 reasons for charging the transaction fee. Firstly, to cover the administrative and investment costs of the service. Secondly, buying of credits via PayPal (credit/debit card transaction) adds another layer of security in our network as we have another way to verify the IDs of riders and drivers. Lastly, to prevent frivolous ride requests and discourage “no shows”.

  1. Definition of Credit
    Your Credit Balance will consist of Cash Credits (which you pay for) and Bonus Credits (awarded via promotions).
  2. Credit Expiry
    All Cash and Bonus credits will expire one (1) year after they are added to your Credit Balance.
  3. Deduction of Booking Fee
    Bonus Credits will be deducted first before Cash Credits. Cash Credits will be deducted on a first-in, first-out basis (credits purchased at an earlier date will be deducted first)
  4. Credit Refund
    If a rider cancels the request, the driver will receive a credit refund, while the rider will only receive a credit refund if the request is cancelled within 5 minutes of a match. Credits will be refunded within 7 working days.

    In the event of a “no show” (where the other party fails to show up), you may write to supportrydesharing.com with the details of the situation to request for a credit refund. Refunds will be made on a case by case basis.

    In general, members may email us with requests for refund due to application errors, system failures, or any other extenuating circumstances for consideration. We will consider all requests on a case by case basis only.
  5. Cash Refund
    Only Cash Credits are eligible for a cash refund subject to a processing fee of S$3.

Please write to RYDE Technologies Pte Ltd, 38 North Canal Road, Singapore 059294, with your request and account information.
  1. Non-Transferability & Usage
    Credits are non-transferable and cannot be used for any other purpose.

The review system is critical to help keep our community safe. As a social network, we rely heavily on members to provide useful feedback and to help us monitor the network.

  1. Review System
    Each review consists of a rating and a text review. Members are required to provide ratings on their ride experience while text reviews are optional.
  2. Average Ratings
    For members with more than 10 reviews, the rating displayed is the average of all ratings. For members with 10 or less reviews, a default rating of 4-stars will be assigned.
  3. Text Reviews
    Text reviews are blind and members cannot see their own reviews. This is to encourage truthful and responsible reviews without fear of reproach. Each text review is limited to 140 characters.

    Text reviews are visible only to drivers to facilitate the matching process. Drivers can see up to 7 most recent text reviews of riders who request for rides.
  4. Rider Cancellation
    In the event that the rider cancels a request, both parties will not be able to review each other. To prevent frivolous cancellations, the number of cancellations made by riders is recorded and displayed on their profile.
  5. No Shows
    In the event of a “no show” (where the other party fails to show up), you may end the trip and proceed to review the member.
  6. Breach of Review Guidelines
    We reserve the right to remove reviews and to suspend or terminate accounts that violate our Review Guidelines and/or Terms of Use.

    Should you find text reviews that breach our Review Guidelines and/or Terms of Use, please email supportrydesharing.com immediately.
  7. Unfair Reviews
    Members may encounter particular situations that result in poor reviews. We are an open social network and believe in power of the community to self-regulate. Therefore we would consider removing any reviews only under exceptional circumstances.

    If you feel unfairly reviewed, please write to [email protected] with details for our investigation.

REVIEW GUIDELINES

Reviews are critical for a social network to build trust. As an open sharing community, we rely heavily on members providing useful feedback to help monitor the network. RYDE’s default position is that we do not censor, edit, or delete reviews.


However, in exceptional circumstances, we reserve the right to remove and/or edit reviews that violate our review guidelines and/or terms of use.


RYDE prohibits the following:

  1. Reviews that are false, inaccurate or misleading;
  2. Reviews unrelated to the ride (e.g. political, religious or social commentary);
  3. Reviews that infringe third party rights, including but not limited to rights of publicity or privacy (e.g. publishing another person’s full name, address or other identifying information without permission);
  4. Reviews that violate any law, statute, ordinance or regulation;
  5. Reviews that are defamatory, abusive, obscene, offensive, sexually oriented, threatening, harassing, racially offensive and/or illegal in nature;
  6. Reviews that create liability for RYDE;
  7. Reviews that refer to a RYDE investigation (whether past or ongoing).