RYDE | World’s First Real-time Carpooling App | Share your RYDE
RYDE is a community based initiative that uses mobile and geo-location technology to match riders, who request for rides, with drivers going the same way. At the end of the ride, riders donate cash directly to drivers to defray the cost of the trip. RYDE does not take a cut from the donation but charges a booking fee, through a credit card transaction, to facilitate the match.
rideshare, ridesharing, rydesharing, car pool, carpooling, Singapore, mobile app, taxi, driver, rider
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Terms Of Use

THIS AGREEMENT DESCRIBES THE TERMS AND CONDITIONS ON WHICH RYDE TECHNOLOGIES PTE LTD OFFERS YOU ACCESS TO OUR SERVICES.

Welcome to the agreement (the “Agreement” or “Terms of Service”) for Rydesharing.com, a website owned and operated by Ryde Technologies Pte Ltd, a company incorporated in Singapore, whose registered office is located at 38 North Canal Road, Singapore 059294. This Agreement is a legally binding agreement made between you (“You,” “Your,” or “Yourself”) and Ryde Technologies Pte Ltd (“Ryde,” “Rydesharing.com”, “Ryde Technologies Pte Ltd”, “We,” “Us” or “Our”). This Agreement describes the terms and conditions that will govern Your use and participation in all Ryde services. Ryde services include (1) the services available under the domain and sub-domains of www.Rydesharing.com (the “Site”), (2) the mobile application on Rydesharing.com & as available in Google Play Store & Apple App Store, (3) any Ryde “widget” or software or service embedded on a third-party website such as a company, or other organization.

Ryde is an online service that provides a “real time” platform to enable persons who seek transportation and delivery to certain destinations (“Riders”, “Senders” or “Customers”) to find and choose persons driving/motorcycling to or through those destinations (“Drivers”), amongst other mobility services. For purposes of this Agreement, these services shall collectively be defined as the “Services”. Please read this Agreement carefully before registering for the Services that the Site provides. You must read, agree with and accept all of the terms and conditions contained in this Agreement, which includes those terms and conditions expressly set out below and those incorporated by reference, before you may register for any of the Services provided through the Site. By registering for any of the Services, you become a User of all Services available on the Site (“User”) and you agree to be bound by the terms and conditions of this Agreement.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DO NOT USE OR ACCESS OUR SERVICES OR REGISTER FOR THE SERVICES PROVIDED ON THE SITE.

We may amend this Agreement from time to time and at any time by posting the amended terms on the Site. Except as stated below, all amended terms shall automatically be effective five (5) days after they are initially posted on the Site. You agree that it shall be Your responsibility to review the Terms of Use regularly and also the Terms of Use applicable to any country where You use the Service which may differ from the country where You registered for the Service (“the Alternate Country”) whereupon the continued use of the Service after any such changes, whether or not reviewed by You, shall constitute Your consent and acceptance to such changes. You further agree that usage of the Service in the Alternate Country shall be subject to the Terms of Use prevailing for the Alternate Country contained on Rydesharing.com.

  1. RYDE SERVICES
    • Ryde only offers a platform that enables drivers and riders/senders to match with each other. Ryde does not offer transportation and delivery services and We are neither a transportation nor a shipping/delivery service company. We are not involved in the actual transportation and delivery services between Drivers and, Riders or Senders. As a result, You agree that We have no control over the quality or safety of the transportation and delivery that occurs as a result of the Services; nor do We have any control over the truth or accuracy of the Users’ information listed on Ryde. As such, there is no warranty that a Driver, Rider or Sender will actually complete an arranged service or complete it in a timely manner. We cannot guarantee the timeliness of the service. Ryde may assess a per-ride and/or per-trip “Administration Fee” to support the platform and related services provided to You. The amount of Administration Fee may vary from time to time but shall be retained by Ryde in its entirety and Ryde reserves the full right and discretion to determine the Administrative Fee.
  2. ELIGIBILITY
    • Our Services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, Our Services are not available to children (persons under the age of 18) unless when using RydeSchool services or to any terminated User. By becoming an account holder, You represent and warrant that You are at least 18 years old. Ryde reserves the full right and discretion to determine what is the eligibility and/or pre-requisite criteria for its Drivers which may change from time to time. By using the Site or the Services, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation of the Service is for Your sole, personal use. You may not authorize others to use Your user status, and You may not assign or otherwise transfer Your account to any other person or entity.
  3. PAYMENT BY CUSTOMERS
    1. You may choose to pay for the Service by cash or where available, by credit card or debit card (“Card”) and/or RydePay Credits.
    2. In the event that You choose to pay for the Service by Card, You will need to register a valid Card which belongs to You in accordance with the instructions within the Application.
    3. If the Card belongs to another person, such as Your parents, You hereby warrant and agree that You have obtained their permission to use the Card for the payment of the Service.
    4. You agree that We may verify and authorize Your Card details when You first register the Card with us as well as when You use the Service.
    5. You agree that We may issue a reasonable authorization hold, which is not an actual charge against Your Card, in order to verify Your payment method via a Card. The hold may appear in Your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of Your Card.
    6. You will have the option to override suggested ride cost with a variable amount of Your choosing.
    7. Once You have completed a journey/delivery using the Service, You are required to make payment in full to the Driver/third party provider and Your payment will be deducted automatically and is non- refundable unless We are satisfied that Sender’s claim for compensation is justified. If You have any disputes in relation to the payment, please write to support@rydesharing.com within one day of the receipt’s date.
    8. If You have any complaints in relation to using the Service, then that dispute must be taken up with the Driver directly.
    9. We have the right to suspend the processing of any transaction where We reasonably believe that the transaction may be fraudulent, illegal or involves any criminal activity or where We reasonably believe You to be in breach of the Terms of Use.
    10. You agree that You will cooperate in relation to any financial crime screening that is required and to assist Us in complying with any prevailing laws or regulations in place.
    11. You shall be responsible to resolve any disputes with Your Card company on Your own.
  4. PAYMENT TERMS FOR DRIVERS
    • Any fees which the Company may charge You for the Service, are due immediately and are non-refundable (“Service Fee”). This no-refund policy shall apply at all times regardless of Your decision to terminate Your usage, Our decision to terminate or suspend Your usage, disruption caused to the Service either planned, accidental or intentional, or any reason whatsoever.
    • You acknowledge that the total amount of fare paid to You by the Rider, Customer or Sender includes the software usage fee, which You are collecting on behalf of the company. Such software usage fee may be up to 20% of the fare stipulated for the service for each time the Rider, Customer or Sender completes a ride or delivery order, which shall be determined by the company, at its discretion, from time to time.
    • The Company may, at its sole discretion, make promotional offers with different features and different rates to any of the Riders, Customers or Senders whereby these promotional offers shall accordingly be honored by You. The Company may determine or change the Service Fee as the Company deems in its absolute discretion as necessary or appropriate for the business.
  5. RYDEPAY CREDITS
    • Consumer advisory – the RydePay Credits are regarded as a stored value facility under Singapore law. Ryde, the holder of the RydePay Credits stored value facility, does not require the approval of the Monetary Authority of Singapore. You are advised to read these terms and conditions carefully.
    • You may purchase credits (“RydePay Credits”) which may be used to pay for services. Ryde may also in its sole and absolute discretion allocate RydePay Credits to You at no cost to You. The maximum amount of RydePay Credits that You can hold at any time is S$999.00.
    • You may choose to purchase RydePay Credits through any of the methods as may be made available in the Application or as may be notified to You from time to time. Selecting a particular payment method means You are agreeing to the terms of service of Ryde’s processing partners and Your financial institution. You will bear all fees that may be charged by such processing partners and/or Your financial institution (if any) for the payment method You have selected.
    • Ryde may at its sole and absolute discretion reject Your request to purchase RydePay Credits for any reason whatsoever, including without limitation, where Your proposed RydePay Credits purchase:
    1. would cause the aggregate amount of stored value held by Ryde, directly or indirectly, alone or together with any person over whom Ryde has control or influence, to exceed S$30 million; or
    2. would cause the amount of RydePay Credits held by You (or in the case of transfers of RydePay Credits, the recipient of the transfer) to equal S$1,000.00 or more.
    • The RydePay Credits will only be valid for one (1) year from the date of their last purchase or spend, whichever later. The expiry date set out in the Application shall serve as conclusive evidence of the expiry date of Your RydePay Credits. Ryde shall have the right to deal with the expired RydePay Credits in such manner as it deems fit in its absolute discretion. You hereby agree that You will have no claim whatsoever against Ryde for any expired RydePay Credits.
    • The RydePay Credits are not redeemable for cash nor are they refundable under any circumstances. They cannot be resold or exchanged for value under any circumstances. The RydePay Credits shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
    • You may transfer RydePay Credits to, and receive RydePay Credits from, other RydePay Credit users. Ryde may decide to reverse or refuse transfers of RydePay Credits at any time and at its sole discretion.
    • You will not receive interest or other earnings on Your RydePay Credits. Ryde may receive interest on amounts that Ryde holds on Your behalf. You agree to assign Your rights to Ryde for any interest derived from Your RydePay Credits.
    • You should ensure that You have sufficient RydePay Credits to pay for the Application services. If You have insufficient credit balance to pay for the Application services, You may purchase additional RydePay Credits so that You may complete your payment for the Application services.
    • You may check Your RydePay Credits balance in the Application. The RydePay Credits balance set out in the Application shall serve as conclusive evidence of Your RydePay Credits.
  6. YOUR INFORMATION
    • Your Information is any information (including personal data of You) you provide, publish or display (“post”) to us or other Users in the registration or in any public message area (including, but not limited to the feedback section) or through any email feature (“Your Information”). You hereby expressly consent to Us for using Your Information to create a User account that will allow You to participate in the Service and also to our providing the same information to third party service providers or partners in order for them to provide the service/s for You. You are solely responsible for Your Information and Your interactions with other people in the public, and We act as a passive conduit for Your online posting of Your Information. If and when You register on Ryde, You agree to provide accurate, current and complete information as prompted by Our registration form and to maintain and update Your Information to keep it accurate, current and complete. You will provide Us with whatever proof of identity We may reasonably request or require. You agree that We and other people of the public may rely on Your Information as accurate, current and complete. You acknowledge that if Your Information is untrue, inaccurate, not current or incomplete in any respect. You agree to let Us use Your Information in Our events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with You regarding Your attendance thereto. We have the right to terminate this Agreement and Your use of the Services. You also agree to uphold and maintain Our Privacy Policy and to the terms and conditions thereof and for all intents and purposes confirm Your understanding of the Personal Data Protection Act (PDPA). You must read Our Privacy Policy as contained on Rydesharing.com.
  7. RESTRICTED ACTIVITIES
    • You agree that you will use the Services in a manner consistent with any and all applicable laws and regulations whether in Your home nation or otherwise in the country, state and city in which You are present while using the Service (the “Alternate Country”). You may only access the Service using authorized means. It is Your responsibility to check and ensure that You have downloaded the correct software for Your device. We are not liable if You do not have a compatible device or if You have downloaded the wrong version of the software to Your device. We reserve the right not to permit You to use the Service should You use the application and/or the software with an incompatible or unauthorized device or for purposes other than which the software and/or the application is intended to be used. You are aware that when requesting transportation or delivery services by SMS or use of the Service, standard telecommunication charges will apply. You agree that the Service is provided on a reasonable effort basis. We reserve the right, but are not obligated to investigate and terminate Your participation in Ryde if You have misused the Site or the Services, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal. Should you breach any of the terms and/or conditions as stated in this Agreement, (including but not limited to the “Restricted Activities”), You agree to indemnify Us from any and/or all claims by other parties (including Drivers, Riders, Senders, Users and/or third parties, where applicable), including the legal costs involved in defending such claims, whether alleged or otherwise.
    1. With respect to Your participation on the Site or through the Services, You agree that You will not:
      1. impersonate any person or entity;
      2. “stalk” or harass any person;
      3. use the Services to cause nuisance, annoyance, inconvenience or make fake bookings;
      4. express or imply that any statements You make are endorsed by Us, without Our specific prior written consent;
      5. use any site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
      6. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
      7. remove any copyright, trademark or other proprietary rights notices contained in the Service;
      8. interfere with or disrupt the Services or the site or the servers or networks connected to the Services or the site;
      9. post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
      10. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Service;
      11. “frame” or “mirror” any part of the Service, without Our prior written authorization. You also shall not use meta tags or code or other devices containing any reference to Us or the Service or the site in order to direct any person to any other web site for any purpose;
      12. modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service or any software used on or for the Service or cause others to do so.
    2. You further agree that Your Information and Your interactions on the Site shall not:
      1. be false, inaccurate or misleading;
      2. infringe any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
      3. violate any law, statute, ordinance or regulation;
      4. be defamatory, trade libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, racially offensive or illegal material;
      5. contain any offensive anatomical or sexual references, or offensive sexually suggestive or connotative language;
      6. include in Your Information any telephone numbers, street addresses, last names, URL’s or E-mail addresses other than where explicitly asked for it in the Your registration and profile section;
      7. contain any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
      8. create liability for us; and
      9. link directly or indirectly to any other websites.
    3. You further agree that as a Driver, while using the service, You will neither solicit passengers or Senders for a commercial motive nor charge any fee other than that indicated by Our service. You are only entitled to offer seat/seats in Your car on a pre-arranged basis and receive a fee indicated by Our service.
    4. You further agree that You will not transfer, use, or sell Your Ryde account and/or ID to any another party. We reserve the right, but We have no obligation, to reject any User that does not comply with these prohibitions.
  8. CUSTOMER’S OBLIGATIONS FOR RYDESEND
    1. With respect to Your use of RydeSEND service, Users agree that:
      1. User is the Owner of items, and that User accepts these Conditions herein to use the Service. If User assigns another person as a Sender to make an order, both User and Sender shall be responsible for items and delivery.
      2. User provides in respect of each delivery item all necessary information, including without limitation:
        1. the Sender’s name, address and telephone number;
        2. the intended recipient’s name, delivery address and telephone number;
        3. special precautions to be taken in respect of the item.
      3. User and/or Sender give to Drivers sufficient, accurate and executable instructions. Any extra costs arising from the difference between the provided information and actual situation shall be borne by the User and/or Sender. Any amendment or change in order pricing is to be abided by, approved and updated in the Our application.
      4. in the event that the intended recipient is found to be absent from the address specified by the User and/or Sender and no other person is present to take the item, the Driver will contact the User and/or Sender as the delivery requester to request further instructions on how to proceed. In the event no one cannot be reached to receive items, the item will be left at the destination at both the User’s and Sender’s risk for any damages or loss arising from the recipient’s absence unless the User and/or Sender arranges a return trip with the Driver. The extra charge for the return trip will be borne by the User and/or Sender. However, the amounts of the return fees shall be agreed between the User and/or Sender and the Driver. Should redelivery of the item be needed, a new delivery order will have to be placed by the User and/or Sender.
      5. an item is adequately packed to protect against damage in the course of delivery, and also that no part of the item may be removed without the case, wrapper or container being torn or broken, a seal being broken or two adhesive surfaces being forced part.
      6. the item is properly packaged so as to protect against damage to the shipment during the course of delivery, and:
        1. in the case of an item is of a fragile nature, that the item shall be packaged in a case or container of sufficient durability and strength and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container such that the shipment is guarded against damage that may result from any force, pressure or blows to which delivery items are ordinarily subject during the course of delivery and that such items shall bear the word “FRAGILE” prominently displayed in capital letters on the face of the case or container and above the address of the named addressee;
        2. and in the case of an item which is susceptible to damage by bending, that the item shall be packed in a case or container of sufficient durability and strength to prevent the item from being bent or otherwise damaged during the course of delivery and such case or container shall bear the words “DO NOT BEND” prominently displayed in capital letters on the face of the case or container and above the address of the named addressee.
      7. Both User and Sender have complied with all laws and regulations relating to the nature, condition, packaging, handling, storage and carriage of the goods. The User and Sender will not dispatch and participating Drivers reserve the right to refuse any articles that are prohibited by law, dangerous or hazardous materials, such as:
        1. Radioactive materials;
        2. Leaking liquid contents not adequately packed;
        3. Valuable things (Cash, checks, bills, stocks, and other marketable securities);
        4. Human remains;
        5. Public documents or original items which cannot be reproduced (examination certificates, passports, insurance documentation, etc.);
        6. Firearms;
        7. Flammable, ignitable, and volatile items (fireworks, etc.);
        8. Poisonous and toxic items; and
        9. Drugs which are prohibited under Singapore law or applicable law in the Alternate Country.
      8. Both the User and Sender are liable for any loss or damage suffered by any third party as a result of any breach of the terms. Drivers will not open and inspect the items, and bear no responsibility in any legal liability resulting from the transportation of the items.
      9. Ryde shall not be responsible to provide a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the User’s and/or Sender’s risk for any damages arising from the transportation.
      10. All items to be delivered by Driver must not exceed maximum dimensions and weight as set out by Ryde. If the items exceed maximum weight and size specified by Ryde, the User and/or Sender shall cancel the order with full of the delivery fees being born by the User and/or Sender if the Driver already shows up to perform the job.
      11. All secondhand items will not be applicable for compensation.
      12. User and/or Sender will be charged cancellation fees to its charged credit card if User and/or Sender cancels an order after Driver has already accepted the order and is on the way to the pickup location or if Driver has reached the pickup location. Ryde may determine or change the cancellation fees as WE deem in its absolute discretion as necessary or appropriate for the business.
  9. DRIVER’S LIABILITY FOR RYDESEND USE
    1. With respect to Your use of RydeSEND service, Drivers agree that:
      1. Driver will make a reasonable effort to complete delivery by contacting an intended recipient and User and/or Sender accordingly. The reasonable efforts may include but not limited to:
        1. To make a reasonable effort to deliver an item according to the respective delivery schedules, which are estimates only and not guaranteed. Drivers however shall not be liable (whether in contract, tort or otherwise) for any delays in affecting delivery of the item for whatever reasons;
        2. To take all reasonable precaution to prevent unauthorised persons from having access to an item and shall also take all reasonable precaution against loss of or damage to the item;
        3. To conduct yourself in an appropriate manner in performing delivery, including but not limited to treating Senders and their items with respect and avoiding unnecessary cancellation.
      2. In case the recipient is not at the destination, the driver shall make at least two calls to an intended recipient and shall wait for at least ten minutes after arriving at the destination. Drivers however shall not be liable for any failure to deliver the item if the intended recipient is not responsive to driver’s calls.
      3. As a condition to accept a delivery request, Driver will deposit a certain amount of refundable money to Us as a security against issues stipulated in Clause 9.a.i. occurred during delivery. Ryde will accept deposit payment only by Driver’s charged credit card to prevent any risk of fraud. In case a Sender’s/User’s claim for compensation meets the conditions specified in this Agreement, the amount of compensation determined by Ryde will be deducted from Driver’s deposit.
      4. In case Driver no longer performs a delivery job on Our platform, Driver can request a refund of the deposited amounts, which will be returned to Driver’s registered credit card within 30 (Thirty) days. In the refund process, processing fees will be charged on Driver’s registered credit card.
      5. Driver will not be liable for any loss or damage arising from or in connection with:
        1. the delivery of items set out in Clause 8.a.vii;
        2. User’s and/or Sender’s failure to specify any precautions to be taken in respect of an item, as required under Clause 8.a.vi;
        3. the recipient’s absence set out in Clause 8.a.iv;
        4. Driver’s failure to perform any of his/her obligations hereunder as a consequence of circumstances outside his/her control including but not limited to the outbreak of any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other acts of God;
        5. any acts or omissions of any party other than the Driver.
  10. BONUSES, FINANCIAL INCENTIVES AND PROMOTIONS
    1. Notwithstanding anything herein, Ryde has the absolute discretion to determine the eligibility of a user for any Bonuses, Financial Incentives and Promotions. The decision of Ryde on all matters relating to or in connection with the Bonuses, Financial Incentives and Promotions shall be final and binding on the participants. No correspondence or claims will be entertained. Ryde shall not be obliged to disclose any matter relating to Bonuses, Financial Incentives and Promotions and the results thereof to users.
    2. Ryde shall not be liable in any way to any user or any other person for any injury, loss, damage or expense arising out of or in connection with Bonuses, Financial Incentives and Promotions howsoever arising, including without limitation, any loss, (including lost opportunities) arising from any late or non notification, any error in computing chances, any technical, hardware or software breakdown, malfunction or defects, failed delayed or incorrect transactions, lost or unavailable network connections or any notice that is lost or misdirected.
    3. By participating in Bonuses, Financial Incentives and Promotions, participants agree to release and hold Ryde harmless from any and all liability whatsoever for any injuries, losses or damages of any kind to any person or property arising from or in connection with, either directly or indirectly:
      1. the awarding, acceptance, receipt, possession, use or misuse of any Credit or parts thereof awarded pursuant to the Promotion; and
      2. the participation in Bonuses, Financial Incentives and Promotions-related activities.
    4. Ryde may, at any time at its sole discretion and without prior notice, vary, modify, delete or add to these Terms and Conditions (including the Bonuses, Financial Incentives and Promotions Period, the conduct and Mechanics) and may also suspend or terminate or substitute Bonuses, Financial Incentives and Promotions at any time without any notice or liability to any person.
  11. PROPRIETARY RIGHTS
    • You warrant and represent to Us that Your Information is posted by You and that You are the sole author of Your Information. To enable Ryde to use Your Information without violating any rights You might have in such information, You automatically grant, and You represent and warrant that You have the right to grant, to Us and other Users, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights You have in Your Information, and to use, copy, perform, display and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, in any media now known or not currently known, with respect to Your Information. Ryde will only use Your Information in accordance with Our Privacy Policy. In addition, other Users may post copyrighted information on the Site, which has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which You have been given permission, You will not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information of other Participants on the Site.
  12. INFORMATION CONTROL
    • We cannot guarantee the accuracy of the information Users provide us when they register on the Site, and We do not control the information provided by other Users that is made available through Our system. Therefore, Ryde cannot and does not confirm each User’s purported identity. We do not in any way certify or investigate into the Users and We cannot be responsible for any acts (of omission or commission, criminal or otherwise) of such Users. You may find other User’s information to be offensive, harmful, inaccurate, or deceptive. Please exercise caution and common sense when using the Site. Please note that there are also risks of dealing with underage persons or people acting under false pretense. By using this Site, You agree to accept such risks and Ryde is not responsible for the acts or omissions of users on the Site. We also encourage You to communicate directly with each potential Driver or Rider prior to engaging in an arranged transportation service.
  13. E-MAIL/ELECTRONIC COMMUNICATIONS
    • E-mail/Electronic communications (including but not limited to SMS, Text Messages, etc sent to Your handphone/ cell phone device) sent from Us or through Us are designed to make Your Ryde experience more efficient. By becoming a User, You specifically agree to accept and consent to receiving such communications initiated from Us or through Us, which include, without limitation: message notification e-mails &/or text messages/SMS, electronic communications informing You about potential available Drivers or Riders and e-mails/electronic communications informing You of promotions We run and emails/electronic communication informing You of new and existing features We provide. However, if You do not wish to receive any mode of communication at all, please inform Us in writing at support@rydesharing.com.
  14. ELECTRONIC SIGNATURE(S)
    • You hereby agree to the use of electronic communication in order to enter into contracts, request for rides or ride partners and create other records and to the electronic delivery of notices, policies and records of transactions initiated or completed through the Ryde website and software. Furthermore, You hereby waive any rights or requirements under any laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.
  15. INTELLECTUAL PROPERTY
    • All intellectual property rights on the Site and in the Service shall be owned by Us absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in this website are the property of their respective owners.
  16. CONFIDENTIALITY
    • You shall maintain in confidence all information and data relating to Ryde, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to You by or on behalf of Ryde (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by You from Ryde, or any of its affiliated companies, or created in the course of this Agreement.
  17. THIRD PARTY INTERACTIONS
    • We may work with API, Integration Partners and third party service providers to perform services on Our behalf, and We may share Your information with such service providers to help Us provide the service to You if you choose to. We cannot speak to the privacy practices of these third parties and We encourage You to read their privacy policies before deciding to use their services. We shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between You and any such third-party. We do not endorse any applications or sites on the Internet that are linked through the Service, Application and/or the Software, and in no event shall We be responsible for any content, products, services or other materials on or available from such sites or third party providers.
  18. INDEMNITY
    1. You will defend, indemnify, and hold Us and Our officers, directors, employees, agents and third parties harmless, for any losses, costs, liabilities and expenses (including legal fees) relating to or arising out of Your use of the Service, including, but not limiting to:
      1. Your breach of this Agreement or the documents it incorporates by reference; or
        1. Your violation of any law or the rights of a third party, including, without limitation, any violation of relevant traffic laws/ regulations, any violations of law while carrying out the transportation of Riders, any allegation that any materials that You submit to Us or transmit to the Service or to Us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or
        2. Your activities (whether lawful or otherwise, including the restricted activities as described in S.5 above) in connection with the Service. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
  19. ONLINE CONTENT DISCLAIMER
    • Opinions, advice, statements, offers, or other information or content made available through the service, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not guarantee the accuracy, completeness, or usefulness of any information on the service and neither do We adopt nor endorse nor are We responsible for the accuracy or reliability of any opinion, advice, or statement made by parties other than us. Under no circumstances will We be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the service, or transmitted to participants. We reserve the right, but We have no obligation, to monitor the materials posted in the public areas of the service. We shall have the right to remove any such material that in Our sole opinion violates, or is alleged to violate, the law or this agreement. Notwithstanding this right, You remain solely responsible for the content of the materials You post in the public areas of the service and in Your private e-mail messages. E-mails and/or communications (eg. SMS, Whatsapp) sent between You and other users that are not readily accessible to the general public will be treated by us as private to the extent required by applicable law.
  20. OTHER DISCLAIMERS
    • We, Our subsidiaries, officers, directors, employees and Our suppliers provide Our web site and services on an “as is” basis and without any warranty or condition, express, implied or statutory. We, Our subsidiaries, officers, directors, employees and Our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that Your use of the Service will be secure, uninterrupted, always available, or error-free, or will meet Your requirements, or that any defects in the Service will be corrected. We disclaim liability for, and no warranty is made with respect to, connectivity and availability. We cannot guarantee that each User is at least the required minimum age, nor do We accept responsibility or liability for any content, communication or other use or access of the Site or the Services by persons under the age of 18 in violation of this Agreement. Also it is possible that other Users (including unauthorized users, or “hackers”) may post or transmit offensive or obscene materials on the Site or through the Services and that You may be involuntarily exposed to such offensive and obscene materials. It also is remotely possible for others to obtain personal information about You due to Your use of the Site or the Services, and that the recipient may use such information to harass or injure You. We are not responsible for the use of any personal information that You disclose on the Site or through the Services. Please carefully select the type of information that You post on the Site or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”). Ryde only offers a “real time” platform that enables drivers and riders/senders to match with each other and Users are responsible for taking the necessary precautions to insure their own safety and protection. Ryde does neither offer transportation nor delivery services and Ryde is not a transportation company. We are not involved in the actual transportation and delivery services between Drivers and Riders/Senders. As a result, We have no control over the quality or safety of the transportation and delivery that occurs as a result of the Services; nor do We have any control over the truth or accuracy of the Users’ information listed on Ryde. We cannot ensure that a Driver, Rider, or Sender will actually complete an arranged service or complete it in a timely manner nor do We have the means to insure the safety of the users. You will accept all ride and/or delivery fees and cancellation charges that are imposed by Ryde as part of the service and as final and binding upon You.
  21. LIMITATION OF LIABILITY
    1. With respect to Your use of the Services, Rider and Driver agree that:
      1. In no event will we, Our subsidiaries, officers, directors, employees or Our suppliers, be liable to You for any incidental, consequential, or indirect damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by Our service, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with Our site, Our services or this agreement (however arising, including negligence) even if We or Our agents or representatives know or have been advised of the possibility of such damages. We only conduct basic screening and this screening is not exhaustive. As a result, We will not be liable for any damages, direct, indirect, incidental and/or consequential, arising out of the use of the site or the services, including, without limitation, to damages arising out of communicating and/or meeting with other participants of the site or the services, or introduced to You via the site or the services. Such damages include, without limitation, physical damages, bodily injury, death and or emotional distress and discomfort.
      2. Notwithstanding anything to the contrary contained herein, Our liability, and the liability of Our subsidiaries, officers, directors, employees, and suppliers, to Rider or any third parties in any circumstance is limited to S$50 (Singapore Dollars Fifty) for the transportation service to certain destinations provided by Drivers through Our platform.
    2. Without prejudice to clause 20 and 21 with respect to Your use of RydeSEND service, User and/or Sender and Driver further agree that:
      1. Ryde reserves its right to reject delivery, in the event that the written address of the recipient is deemed incomplete, illegible, incorrect, cannot be located, or does not conform to postal requirements. If a recipient’s address is found to be incomplete or incorrect, Ryde assumes no responsibility for its inability to complete delivery.
      2. Ryde reserves the right to refuse any items that, in Ryde’s sole and absolute discretion, are set out in Clause 8.a.vii. above.
      3. User and/or Sender agrees that Ryde’s liability in respect of a delivery item is strictly limited to direct loss only. All other types of loss or damage are excluded. Ryde shall not be liable for indirect or consequential loss or damage, including without limitation to loss of profit, income, interest, future business or anticipated savings, even if the risk of such loss or damage was brought to Ryde’s attention before or after acceptance of the item. The User and/or Sender shall insure at its own costs against any risks in respect of the item.
      4. Ryde’s total liability in respect of any delivery shall be limited to its actual cash value but in any event shall not exceed S$100 (Singapore One Hundred Dollars). One delivery is defined as a delivery order with one unique order code and may include one or more stops. User and/or Sender shall not raise more than one claim for each delivery and settlement of such claim shall be full and final settlement for all loss or damage in connection with such delivery. If User and/or Sender considers these limits as insufficient to protect itself or the item, then it must make its own insurance arrangements, failing which sender shall assume all risks of loss or damage in respect of the delivery. Ryde shall not be under any liability to offer sender’s cargo insurance or to buy any insurance in respect of the delivery. User and/or Sender who needs risk insurance should purchase those insurances from third parties.
      5. Ryde shall not be liable for loss or damage arising from or in connection with:
        1. the delivery of any of the articles set out in Clause 8.a.vii.;
        2. the User’s and/or Sender’s failure to specify any special precautions to be taken in respect of an item, as required under Clause 8.a.vi., on all fields in the app;
        3. the recipient’s absence set out in Clause 8.a.iv.;
        4. delivery of fragile items including but not limited to items such as cupcakes, flowers, glassware and musical instruments;
        5. the misalignment, wear and tear, de-arrangement, heat, mold, rot, discoloration, degeneration, explosion, ignition or the hazardous, perishable, corruptible, fragile, or brittle nature of the contents of the shipment;
        6. delay or confiscation by any government authority due to the discovery of prohibited contents of the shipment;
        7. Ryde failure to perform any of its obligations hereunder as a consequence of circumstances outside its control including but not limited to the outbreak of any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other acts of God;
        8. any acts or omissions of any party other than Ryde, including and without limitation to the User and/or Sender, the named addressee, any government official or any subcontractor engaged by User and/or Sender;
        9. damages to items of brittle nature or damages to items due to inappropriate packaging;
        10. Ryde will make every reasonable effort to execute the delivery request according to Ryde’s delivery schedules prevailing from time to time, but these schedules are not binding and do not form part of the contract. Ryde is not liable for any damages or loss caused by delays.
      6. Ryde shall not be liable for delay or non-delivery of a shipment arising from or in connection with the detention of items by any government authority.
      7. For the avoidance of doubt, Ryde shall not in any way be liable or responsible for an item being accepted by Ryde for delivery.
  22. COMPLAINTS
    1. Any claims must be made within 24 hours of the receipt date of your trip, failing which Ryde shall have no liability whatsoever.
    2. To resolve a complaint regarding the Service or to claim for refund or compensation, You should first contact our Customer Experience by email at support@rydesharing.com accompanied by the delivery order number, contact information and other supporting documents requested by Ryde which includes but are not limited to;
      1. To make a claim for a lost parcel:
        1. Documented proof of value, which is a receipt or invoice showing the contents of your delivery items and their value. All second hand items will not be applicable for compensation.
        2. Documented proof of loss, which is a signed and dated letter from the intended recipient confirming the item was never delivered.
      2. To make a claim for a damaged parcel:
        1. Documented proof of value, which is a receipt or invoice showing the contents of your delivery items and their value. All second hand items will not be applicable for compensation.
        2. Photos clearly showing your items and the damaged area.
        3. Photos of the items showing all the packaging that was used to protect your items during the delivery, including the area where the damage occurred. You shall ensure that all packaging is kept until the claim is resolved as We will ask to see this during the investigation.
    3. Claims are limited to one claim per delivery order, settlement of which shall be full and final settlement for all loss or damage in connection therewith.
    4. Without prejudice to Clause 21.b.v, 21.b.vi, 21.b.vii and 21.b.viii above, and provided that Ryde is satisfied that the Your claim is justified, Ryde’s liability for any loss of or damage to an item will be limited to the value of the item or S$100 (Singapore One Hundred Dollars) per delivery order, whichever is lower.
    5. In the case of damage to an item, the amount of compensation by Ryde will be based on Ryde’s assessment of the extent of the damage to and the actual cash value of the contents of the item always provided that the amount of compensation will not exceed the compensation limits. In the case of loss of or damage to the item, Ryde will make monetary compensation within the compensation limits specified herein.
    6. Provided that Ryde is satisfied that Your claim is justified, your delivery fees will be refunded to your charged credit card within 30 (Thirty) days.
  23. RELEASE
    • In the event that You have a dispute with one or more Users, You agree to release Ryde (and Our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes with other Users or to Your use of the Site or the Services.
  24. BREACH
    • Without limiting other remedies, We may terminate Your User account, remove Your Information, warn Our community of Your actions, issue a warning, and refuse to provide Our services to You if: (a) You breach this Agreement or the documents it incorporates by reference; (b) We are unable to verify or authenticate any information You provide to us; (c) We believe that Your actions may cause financial loss or legal liability for You, Our users or us; or (d) if We suspect that You have engaged in criminal and/or fraudulent activity in connection with the Site or the Services.
  25. RESOLUTION OF DISPUTES AND LEGAL CLAIMS
    • Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to mediation first and if it cannot be resolved after one (1) month, it shall be finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
  26. PRIVACY POLICY
    • We do not sell or rent Your Information to third parties for their marketing purposes without Your explicit consent and We only use Your information as described in the Privacy Policy. We view protection of users’ privacy as a very important principle. We understand clearly that You and Your information is one of Our most important assets. We store and process Your information using cloud computing technology that are protected by physical as well as technological security devices. We use third parties to verify and certify Our privacy principles. You may review Our current Privacy Policy at Privacy Policy. If You object to Your Information being transferred or used in this way, please do not use or access Our Services.
  27. NO AGENCY
    • You and Ryde are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this Agreement.
  28. NOTICES
    • Except as explicitly stated otherwise, any notices to Ryde shall be given by certified mail, postage prepaid and return receipt requested to Ryde, C/O Ryde Technologies Pte Ltd, 38 North Canal Road, Singapore 059294, and any notices to You shall be given to You via the email address You provide to Ryde during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, We may give You notice by certified mail, postage prepaid and return receipt requested, to the address provided to RYDE during the registration process.
  29. TERM AND TERMINATION
    • This Agreement is effective upon acceptance in registration for new Users and for all Users upon the posting dates of any subsequent amendments to this Agreement. You may terminate Your participation in the Services at any time, for any reason by following the Notice of Termination instructions on the Site, or upon receipt by Us of Your written or email notice of termination. Either You or We may terminate Your participation in Ryde by removing Your Information at any time, for any reason, without explanation, effective upon sending written or email notice to the other party. Upon such termination by Us, We will endeavour to remove all of Your information from Our servers. We maintain sole discretion to bar Your use of the Service in the future, for any reason that We determine. Even after Your participation in RYDE is terminated, this Agreement will remain in effect.
  30. GENERAL
    1. This Agreement shall be governed by the laws of the Republic of Singapore. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
    2. You agree that this Agreement and all incorporated agreements may be automatically assigned by Ryde Technologies Pte Ltd, in Our sole discretion in accordance with the “Notices” section of this Agreement.
    3. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by You or others does not waive Our right to act with respect to subsequent or similar breaches.
    4. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.
    5. Sections referring to Services, Licenses, Liability Limit, Indemnity, and Resolution of Disputes shall survive any termination or expiration of this Agreement.
Last modified: 14 August 2018