Here at Ryde, we have been working on better improvements within our app to accommodate our riders everyday. Starting from 14th August 2020, Ryde will be introducing a $0.30 (inclusive of GST) platform fee.
By doing so, we will be able to serve the rider community better with new app features and a more efficient service. It will be rolled out progressively to all riders on our platform.
Calculating platform fees
A fixed fee of $0.30* will be automatically added in all successfully booked trips and will be included in the total fare at the end of each trip. This $0.30* surcharge will apply to all Ryde services: RydeSEND, RydeX, RydeXL, RydeFLASH, RydePOOL,RydeEXEC & RydeHIRE.
Drivers will not be charged for the platform fee. However, a $0.30* deduction will be included in each trip fare breakdown. This is because the amount of $0.30 is automatically precluded in the total fare of each trip:
Total fare – platform fee = Actual fare
Trip fare breakdown
- $10.00 – Total Fare
- $0.30 – Platform fee
- $0.97 – Service fee (10% of $9.70)
- $1.27 – total due to Ryde
*Please note that the platform fee of $0.30 is inclusive of GST.