Cancellation & Waiting Time Policy

Cancellation & Waiting Time Policy

Cancellation and Waiting Time policy: All you need to know
Guide to Cancellation & Waiting Time Policy

We get it, sometimes we change our mind and have an alternative mode of transport – and that’s okay! Whether it is entering the wrong pick-up or drop off point, or selecting the wrong number of pax for RydeFLASH, or even selecting the wrong service (Pet owners, we’re looking at you).

At Ryde, our aim has always been to create a better community for our users. This includes fairly compensating our Driver-Partners, who have taken the time to travel to your pick-up location and/or to wait patiently below your block. As a result, we will be progressively rolling out our Cancellation and Waiting Time policy from 20th October, Wednesday.

How would the charges apply for on-demand trips?

The charges of $4.30 will be incurred in the following scenarios:

On Demand Trips
How would the charges apply for advanced trips?

The charges of $4.30 will be incurred in the following scenarios:

Advanced Trip Charge How can I avoid these charges?

Avoiding Charges

For On-demand Trips
All cancellations made within 4 minutes of the trip matching not chargeable. We recommend you book a ride only when you are ready or are near the waiting area to avoid any unnecessary cancellations.

For Advanced Trips
All cancellations made more than 15 minutes from scheduled trip time are not chargeable. Should you find yourself needing to cancel an advanced trip, we recommend doing so as early as possible. This is so that drivers can take on other trips instead.


Does the Cancellation Policy apply to ALL Ryde services?

Services

The Cancellation & Waiting Time Policy applies to all Service Types except RydeTAXI. You may refer to the Ryde app for the comprehensive list of service options. All carpool drivers are included in the Cancellation Policy.

What if the driver cancels on me?

Drivers with a high cancellation rate may face suspension, as well as be ineligible driver bonuses and incentives.