NEW! ‘Lost & Found’ chat now available, right at your fingertips!

Worried because you left something valuable behind on your last ride? Don’t sweat it. Without further ado, allow us to introduce our newest feature – ‘Lost & Found’! Now, you can swiftly contact your driver within 6 hours of your trip to arrange to get your item back. Read on to find out how you can make the best of this feature. With this said, Ryde would like to encourage all passengers to check and ensure that they have all their belongings before leaving the vehicle.

HOW DO I CONTACT MY DRIVER?
Arrange for the safe return of your item in a few simple steps:

Step 1: Tap on Trips > Past, and select the trip in which you left your item.

Step 2: Tap on ‘I lost an item.’

Step 3: Tap on the Contact Driver button to chat with your driver.

Step 4: The chat log will be available in the side menu.


WHAT SHOULD I KEEP IN MIND?
Here are some pointers to keep in mind while you contact your driver:

  • Drivers on the road may take some time to reply, please do not spam your driver with messages!
  • Don’t forget to provide your driver with description details of your lost item, including where in the vehicle you may have left it.
  • We recommend a $25 minimum fare to compensate your driver for his time (and effort!)
  • For more information on how to retrieve your item from your driver, check out our FAQ Page on lost items!
    https://help.rydesharing.com/hc/en-us/articles/900003102263-I-lost-my-item-