Terms of use

TERMS OF SERVICE

Section A – General Terms

  1. Introduction

    Please read these Terms of Service carefully. By using the Service (as defined below), you agree that you have read and understood the terms in these Terms of Service which are applicable to you. These Terms of Service and the Ryde Policies (as defined below) constitute a legally binding agreement (“Agreement”) between you and Ryde (as defined below). The Agreement applies to your use of the Service provided by Ryde. If you do not agree to the Terms of Service, please do not use or continue using the Platform (as defined below) or the Service.

    Ryde may amend the Terms of Service without prior notice at any given time. Such amendments shall be effective once they are posted on https://www.rydesharing.com/ or on the Ryde application (“Ryde app”). It is your responsibility to review the Terms of Service and Ryde Policies regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.

    If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service in the Alternate Country.

    Ryde is a technology company which provides a Platform (as defined below) for Users (as defined below) to obtain the Service provided by Ryde. Where the Services are provided by a Partner (as defined below), Ryde’s role is merely to link the User with such Partners. Ryde is not responsible for the acts and/or omissions of any Partner. Partners are not, and shall not hold themselves out to be, an agent, employee or staff of Ryde and the Services (as defined below) provided by Partners shall not be deemed to be provided by Ryde.

  2. Definitions

    In these Terms of Service, the following words shall have the meanings ascribed below:

    1. “Application” means the relevant mobile application(s) made available for download by Ryde (or its licensors) to Users and Partners respectively;
    2. “Users” means any end-user who accesses or uses the Platform to obtain the Services;
    3. “User Charges” means charges incurred by Users for the Services obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Services;
    4. “Ryde” / “we” means Ryde Technologies Pte Ltd;
    5. “Ryde Policies” means the following:
      • the Privacy Policy;
      • Code of Conduct;
      • Driver Performance and Community Standards; and all other forms, policies, notices, guidelines, frequently asked questions (FAQs), in-app or website product/service descriptions and information cards, or agreements provided to or entered into by you from time to time;
    6. “Partner” means the independent third parties who provide the relevant Services to Users through the Service, including driver-partners and delivery-partners.
    7. “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;
    8. “Platform” means the Application, Software and any other platform, portal or website which Ryde owns, operates or otherwise makes available to Users and/or Partners for the purposes of or in connection with the Service and/or Services;
    9. “Platform Content” means any content as made available on the Platform or any part thereof;
    10. “Privacy Policy” means our Privacy Policy accessible at: https://www.rydesharing.com/privacy-policy/ as amended from time to time;
    11. “Rectification Measure” has the meaning ascribed to it in Clause 28 of Section A;
    12. “Service” means the linking of Users to Partners or other Users to facilitate the Services;
    13. “Software” means any software in connection with the Application, Service and/or Services which is made available by Ryde;
    14. “Services” means the transportation, logistics, and/or other products and services which are made available to Users through the following offerings:
      • RydePOOL;
      • RydeX;
      • RydeXL;
      • RydeTAXI;
      • RydeFLASH;
      • RydeHIRE;
      • RydeLUXE;
      • RydePET;
      • Ryde+;
      • RydeSEND; and
      • Any such other offerings which Ryde may make available from time to time; and
    15. “You” refers to the Partner and/or User of the Service and/or Platform as may be applicable.
  3. Representations, Warranties and Undertakings

    By using the Service and/or Platform, you represent, warrant and undertake that:

    1. You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old. You cannot enter into the Agreement if you are below eighteen (18) years old;
    2. You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Ryde may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Ryde has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
    3. You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;
    4. You will only use an access point or account which is recognized and authorized by Ryde;
    5. You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Ryde;
    6. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;
    7. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;
    8. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
    9. When using the Service/Platform, you agree to comply with all laws applicable to you and/or your use of the Service/Platform;
    10. You will only use the Platform and Service for their intended and lawful purposes;
    11. You will not try to interrupt, impair or harm the Service and/or Platform in any way, and shall refrain from:
      • sending spam or otherwise duplicative or unsolicited messages;
      • sending or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights;
      • sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
      • interfering with or disrupt the integrity or performance of the Platform or the data contained therein;
      • attempting to gain unauthorized access to the Platform or its related software, systems or networks;
      • impersonating any person or entity or otherwise misrepresent your affiliation with a person or entity;
      • engaging in any conduct that could possibly damage our reputation or amount to being disreputable;
      • circumventing the proper operation of the Platform and network which the Service operates on; and
      • using any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform or its content;
    12. You will not attempt to commercially exploit any part of the Platform without Ryde’s written permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by Ryde. This includes without limitation, not to:
      • create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;
      • copy any content displayed through the Platform or “mirror” the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;
      • conduct data mining or scraping activities, unless an exception applies under applicable law; and
      • disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform;
    13. You will not utilize modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Ryde or to disrupt the natural functions of the Platform;
    14. You will not use the Platform for sending or storing any unlawful material or for fraudulent purposes;
    15. You will not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards Ryde or any third party;
    16. You agree that the Service is provided on a reasonable effort basis;
    17. You agree that your use of the Service will be subject to the Ryde Policies as may be amended from time to time;
    18. You agree to assist Ryde with any internal or external investigations as may be required by Ryde in complying with any prevailing laws or regulations in place;
    19. You are aware that when requesting Services by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply; and
    20. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Ryde or any other party as a result of your breach of this Agreement.

    If you are a Partner, you further represent, warrant and undertake that:

    1. You possess all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the Solution(s) in the jurisdiction in which you use the Service;
    2. If applicable, you own, or have the legal right and authority to operate, and you have all appropriate licenses and approvals in respect of, any vehicle, equipment, premises or any other matter or thing which is involved or used in the course of your provision of the Solution(s);
    3. If applicable, you have a valid policy/ies of liability insurance (in industry-standard coverage amounts) in connection with your provision of the Solution(s);
    4. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Solution(s) provided by you;
    5. You shall obey all local laws related to your provision of the Solution(s) and will be solely responsible for any violations of such local laws;
    6. You shall not contact the User for purposes other than in connection with the Service;
    7. You shall not reverse look-up, trace or seek to trace any information on any visitor to the Platform, or any Users, including without limitation any user account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Platform;
    8. You are aware that when responding to User, standard telecommunication charges may apply which shall be solely borne by you;
    9. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;
    10. You agree that you are forbidden from giving out vouchers and suggesting any other form of discounts to the Users. You are strictly forbidden to use the Service and Platform for other purposes such as but not limited to data mining of Ryde’s information or information related to the Platform or the Service, unless an exception applies under applicable law. A breach thereof constitutes a grave offense and may be treated as industrial espionage or sabotage, and Ryde reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service/Platform other than for the purpose for which it is intended to be used;
    11. Without prejudice to any other provisions, information which you have submitted to us for your registration as a Partner on the Platform, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Services, and to facilitate your use of the Platform. Your use of the Platform or any part thereof may be monitored by us or a third party service provider to provide you with information on your business and account as well as better services. You further agree that any personal data you receive via the Platform or otherwise in connection with the Services shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a User via the Platform for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose; and
    12. You agree that Ryde may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your account for a period of one (1) year from the last date of transaction and deactivate or restrict access to your account.

    If you are a User, you further represent, warrant and undertake that:

    1. Your use of the Service and Platform is, unless otherwise allowed by Ryde, for your own sole, personal use or, where permitted, for the use of another person who is at least twelve (12) years old (“Minor”), in which case you shall assume primary responsibility of the Minor;
    2. Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service.
    3. You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Partner is entitled to cancel your booking;
    4. You shall not contact the Partner for purposes other than the Service;
    5. You shall not intentionally or unintentionally cause or attempt to cause damage to the Partner or any property of the Partner; and
    6. You agree that Ryde may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account.
  4. Compatibility

    Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Platform or part(s) thereof. While we continuously develop the Platform in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Platform is likely to be accessed from, we do not warrant compatibility of the Platform with specific mobile devices or other hardware.

  5. License Grant and Restrictions

    Our licensors (where applicable) grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Platform to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Ryde and its licensors. You shall not:

    1. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or
    2. remove any copyright, trademark or other proprietary rights notices contained on the Platform.
  6. Payments
    1. Payment Terms for Partners

      Ryde charges a fee for your use of the Service (“Service Fee”). The Service Fee may be up to 20% of the User Charges unless otherwise communicated to and accepted by you before you commence provision of the Solution(s). The Service Fees are payable by you immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Platform, our decision to terminate or suspend your access to the Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.

      You acknowledge and confirm that Ryde may administer and act as your collection agent to pay to you the total amount of User Charges due to you in respect of your provision of the Solution.

      Ryde retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the User have breached any of the Terms in this Agreement. In such an event, you shall not hold Ryde liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.

      Ryde may, at its sole discretion, make promotional offers with different features and different rates on the Services to any of the Users whereby these promotional offers shall accordingly be honored by you. Ryde may change the Service Fee at any time at its sole discretion.

    2. Payment Terms for Users:

      Users are required to make full payment of the User Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable.

      Automated payment may be made by credit card and or debit card, by Apple Pay, by RydeCoins, or where available by such other methods as are made available in the Application. The terms of these non-cash payments made by you through the Application will be governed by the Terms of Service. You agree that We may verify and authorize Your card details when you first register the card with us as well as when you are using the Service. You agree that we may issue a reasonable authorization hold, which is not an actual charge against your card, in order to verify Your payment method via card. The authorization hold may appear in Your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your card. You shall be responsible to resolve any disputes with your card company on your own.

      If the tipping feature is available, you may have the option to select a “tip” amount of your choosing when you register for the Service. This will automatically be included in the User Charges after the Solution has been provided and given to the Partner unless you choose to remove the tip.

  7. Cancellation
    1. Cancellation Terms for Partners

      Users rely on you for delivery or provision of the Services. You agree that high and/or frequent cancellation rates will impair the Users’ experience and negatively impact the reputation and branding of Ryde.

      While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Ryde reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily suspended.

      If you feel that you have been unfairly rated due to the additional fees imposed on riders, please write in to [email protected] to submit your appeal. Based on our Ratings and Review Moderation Policy, the team will review your appeal and consider removing ratings that are irrelevant to the driver’s quality of service.

    2. Cancellation Terms for Users

      Unless otherwise stated in any Ryde Policy, you may cancel your request for transportation and delivery services at any time before you commence your ride with the Partner that has been matched with you by the Service.

      If you decide to cancel your ride booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Ryde may notify from time to time via the Cancellation and Waiting Time Policy on Ryde’s website.

      If you feel you were incorrectly charged a Cancellation Fee, you may contact Ryde in writing at [email protected] for assistance. Ryde reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or to your RydeCoins wallet or by such other method as is deemed reasonable by Ryde.

  8. Ryde Rewards and Promotions for Users

    From time to time, Ryde may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans or other promotional offers to be used on the Platforms (“Vouchers“). Vouchers are subject to validity periods, redemption periods, limits and/or other availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash. Ryde may withdraw, amend and/or alter any applicable terms and conditions of the promotions or subscriptions at any time without prior notice. Ryde may also void, discontinue or disqualify you from any promotion or subscription plan without prior notice in the event that you breach any part of these Terms of Service.

  9. Ratings

    Users and Partners may be allowed to rate each other in respect of Services provided. Every rating will be automatically logged onto Ryde’s system and Ryde may analyze all ratings received. Ryde may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.

    The driver’s rating is calculated based on his/her last 100 trips to ensure that it reflects the driver’s recent performance. If the Driver received less than 100 ratings, the system will calculate the average based on all the ratings received till date.

  10. Complaints

    Any complaints between Partners and Users must be taken up with each other directly.

  11. Repair and Cleaning Fees for Users

    Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Partner’s property as a result of your misuse of the Service or breach of the Terms of Service herein. Ryde may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Partner via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Partner has been verified by Ryde.

    Riders are subjected to a fee of up to $70 (Seventy Singapore Dollars) which is payable to drivers if a mess is made in the car that requires professional cleaning to remove. E.g. A permanent / semi-permanent stain, vomiting etc.

    Do note however that Ryde is not responsible for bearing the cost of the cleaning fee.

  12. Intellectual Property Ownership

    Ryde and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service and/or any Solution. The Terms of Service do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service and/or the Platform, or any intellectual property rights owned by Ryde and/or its licensors. Ryde’s name, Ryde’s logo, the Service, the Platform and any third parties’ logos and the product names associated with the Software and/or the Platform are trademarks of Ryde or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term “Platform” shall include its respective components, processes and design in its entirety.

  13. Taxes

    You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend Ryde to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.

    If you are a Partner, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.

  14. Confidentiality

    You shall maintain in confidence all information and data relating to Ryde, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Ryde (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Ryde, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Ryde’s prior written consent, disclose such information to any third party nor use it for any other purpose.

    The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:

    1. was at the time of receipt already in your possession;
    2. is, or becomes in the future, public knowledge through no fault or omission on your part;
    3. was received from a third party having the right to disclose it; or
    4. is required to be disclosed by law.
  15. Data Privacy and Personal Data Protection Policy

    Ryde collects and processes your Personal Data in accordance with its Privacy Policy. The Privacy Policy applies to all of Ryde’s Services and its terms are made a part of this Agreement by this reference.

    Where applicable, you agree and consent to Ryde, its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing Personal Data as further described in our Privacy Policy.

    You acknowledge that Ryde may disclose Personal Data of other individuals to you in the course of your use of Ryde’s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Ryde, and not for any other unauthorized purposes.

  16. Third Party Interactions

    During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and/or service through the Platform. Any such communication or agreement is strictly between you and the applicable third party and Ryde and its licensors shall have no liability or obligation for any such communication or agreement. Neither Ryde nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform, and in no event shall Ryde, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or third parties. Certain third parties may require your agreement to additional or different terms of use and privacy policies prior to your use of or access to such goods or services, and Ryde is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third parties. You acknowledge that such additional or different terms of use and privacy policies may apply to your use of such third party services. Ryde is not liable for any information that you provide to or authorize us to provide to a third party, or for such third party’s collection, use and disclosure of such information.

    Ryde may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. If you do not wish to receive such advertising and marketing, please refer to our Privacy Policy for instructions to unsubscribe.

    You agree and allow Ryde to compile and release information regarding you and your use of the Service on an anonymous basis as part of a consumer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service, Platform and/or advertising or marketing material supplied by third parties through the Service.

    We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties (“Third Party Links“). Such Third Party Links are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.

    You acknowledge that in addition to utilizing data from the Data Sources listed in Clause 5 of Section B, the Platform utilizes and modifies search results from Google Maps services and content, and that by using the Platform, you agree to comply with (a) the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html; (b) the Google Privacy Notice at https://www.google.com/policies/privacy/; and (c) the Google Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/. You further agree that when using the Platform you shall not:

    1. copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble or otherwise attempt to extract any of the source code of Google Maps;
    2. sublicense, transfer or distribute Google Maps;
    3. sell, resell or otherwise make Google Map available to a third party as part of a commercial offering that does not have material value independent of Google Maps; or
    4. access or use Google Maps in a manner that is illegal or which is likely to result in a circumvention of any fees payable to Google.
    5. Save for factual, truthful and not misleading references through a plain text link to http://www.rydesharing.com or URL(s) which Ryde may specifically provide you with, any linking to the Platform or any part thereof is strictly prohibited in the absence of prior approval by Ryde. Notwithstanding any other provisions, any website, software, platform or other device that links to the Platform or any part thereof is prohibited from (a) replicating any Platform Content, (b) using a browser or border environment around the Platform Content, (c) implying in any fashion that Ryde is endorsing it or its products or services, (d) misrepresenting any state of facts, including its relationship with Ryde, (e) presenting false information about products or services of Ryde, and (f) using any logo or mark of Ryde without prior written approval from Ryde.
  17. Indemnification

    By agreeing to the Terms of Service upon using the Service or accessing the Platform, you agree that you shall indemnify and hold Ryde, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Platform and/or any part thereof in your dealings with the Partners or Users (as the case may be), third party merchants, providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Service, any third party terms and conditions or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including Partners or Users arranged via the Service, or (d) your use or misuse of the Service, the Platform and/or any part thereof, or (e) where applicable, your ownership, use or operation of any property, including your provision of Services to Users via the Service.

  18. Disclaimer of Warranties

    Ryde makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service, Software, Application or Platform, unless otherwise specified in a specific feature of the Application. Ryde does not represent or warrant that (a) the use of the Service, Software, Application or Platform will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data, (b) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, or (d) the quality of any products, services, information or other materials purchased or obtained by you through the Platform will meet your requirements or expectations. The Service and the Platform are provided to you strictly on an “as is” basis. All conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.

    Ryde makes no representation or warranty of any kind whatsoever, express or implied, in respect of Services provided by Partners or any Services procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Partners and shall have no recourse to Ryde in respect of the same.

    Where applicable, Ryde’s role as collection agent is solely mechanical and administrative in nature and Ryde does not owe to you a duty of care or any fiduciary duties.

  19. Internet Delays

    The Service, Platform, Application and/or the Software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the partner being faulty, not connected, out of range, switched off or not functioning. Ryde is not responsible for any delays, delivery failures, damages or losses resulting from such problems.

  20. Limitation of Liability

    Unless otherwise stated, and to the fullest extent allowed by law, any claims against Ryde by you shall be limited to the aggregate amount of all amounts actually paid by and/or due from you in utilising the Service during the event giving rise to such claims. Ryde and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the Service or Solution, including but not limited to:

    1. oss, damage or injury arising out of, or in any way connected with the Service, the Platform, Application and/or the Software;
    2. the use or inability to use the Service, the Slatform, application and/or the Software;
    3. any reliance placed by you on the completeness, accuracy or existence of any advertising; or
    4. as a result of any relationship or transaction between you and any user, partner, merchant, advertiser or sponsor whose advertising appears on the platform or is referred to by the service and/or the platform,

    Even if Ryde and/or its licensors have been previously advised of the possibility of such damages.

    Ryde does not warrant or represent that it assesses or monitors the suitability, legality, ability, movement or location of any Users or Partners including merchants, advertisers and/or sponsors and you expressly waive and release Ryde from any and all liability, claims or damages arising from or in any way related to the Users or Partners including merchants, advertisers and/or sponsors.

    Ryde will not be a party to disputes or negotiations of disputes between you and Users or Partners including merchants, advertisers and/or sponsors. Unless you are a corporate user with a current corporate account with Ryde, Ryde cannot and will not play any role in managing payments between you and the Partners, including merchants, advertisers and/or sponsors. Responsibility for the decisions you make regarding services and products offered via the Service and/or the Platform (with all its implications) rests solely with and on you. You expressly waive and release Ryde from any and all liability, claims, causes of action, or damages arising from your use of the Service and/or the Platform, or in any way related to the third parties including merchants, advertisers and/or sponsors introduced to you by the service and/or the Platform.

    The quality of the Services scheduled through the use of the Service is entirely the responsibility of the Partner who ultimately provides such Solution to the User. You understand, therefore, that by using the Service, you may be exposed to services that are potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the Service at your own risk.

  21. Notice

    Unless expressly stated otherwise, We may give notice to You by means of (i) a general notice on the Application, (ii) electronic mail to Your email address that has been provided by You, or (iii) written communication sent via registered mail to Ryde using the contact details as provided in the Platform. Such notice shall be deemed to have been given upon the expiration of three (3) days after the date of mailing or posting (if sent via registered mail) or one (1) hour after the time of the email or general notice (if sent via general notice on the Application or electronic mail).

    Unless expressly stated otherwise, You may give notice to Us by means of (i) registered mail to Us using the contact details as provided in the Application or Site, or (ii) electronic mail to [email protected]

  22. Assignment

    Unless otherwise stated herein, these Terms of Service as modified from time to time may not be assigned by you without the prior written approval of Ryde but may be assigned without your consent by Ryde. Any purported assignment by you in violation of this section shall be void.

  23. Dispute Resolution

    These Terms of Service shall be governed by Singapore law, without regard to the choice or conflicts of law provisions of any jurisdiction.

    Any disputes, actions, claims or causes of action arising out of or in connection with these Terms of Service (“Disputes“) or the Service shall be referred to the Singapore International Arbitration Centre (“SIAC”), in accordance with the Rules of the SIAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of you and Ryde (the “Arbitrator”). If you and Ryde are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of SIAC in accordance with the Rules. The seat and venue of the arbitration shall be Singapore, in the English language and the fees of the Arbitrator shall be borne equally by you and Ryde, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

    Notwithstanding the above, if you are a Partner, you may choose to submit a Dispute for mediation at the Singapore Mediation Centre and/or Small Claims Tribunal, subject to their respective rules and guidelines.

  24. Relationship

    Nothing contained in these Terms of Service shall be construed as creating any agency, partnership, or other form of joint enterprise with Ryde.

  25. Severability

    If any provision of the Terms of Service is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

  26. No Waiver

    The failure of Ryde to enforce any right or provision in the Terms of Service shall not constitute a waiver of such right or provision.

  27. Entire Agreement

    This Agreement comprises the entire agreement between you and Ryde in relation to the matters stated herein and supersedes any prior or contemporaneous negotiations or discussions, save where mutually agreed otherwise. For the avoidance of doubt, where you have entered into a separate written agreement with Ryde which incorporates a reference to these Terms of Service, these Terms of Service shall be applicable in addition to the said written agreement. In the event there are inconsistencies between these Terms of Service and the separate written agreement, you agree to work with Ryde in good faith to resolve the conflicts or inconsistencies. Certain services made available on the Platform may be subject to additional terms and conditions, which will be communicated to you.

  28. Suspension and Termination; Modification of Platform Content

    You agree that we may do any of the following, at any time, without notice:

    1. modify, suspend or terminate operation of or access to the Platform, or any portion of the Platform (including access to your account and/or the availability of any products or services), for any reason;
    2. modify or change any applicable policies or terms; and
    3. interrupt the operation of the Platform or any portion of the Platform (including access to your account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes.

    We shall not be required to compensate you for any modification, suspension or termination.

    Without prejudice to any other provisions, we may vary, modify or remove the Platform’s content without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the event any Platform content contains any typographical errors, inaccuracies, omissions or otherwise violates Ryde Policies, we reserve the right to (but shall not be obliged to, save to the extent where mandated by applicable laws) carry out any such measures as Ryde deems appropriate (collectively, “Rectification Measure”) including without limitation (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) where applicable, canceling the affected orders at any time without prior notice (including without limitation after an order has been submitted).

  29. No Third Party Rights

    Except for the parties who are indemnified pursuant to the indemnification provisions set out herein, this Agreement does not give rights to any third parties who are not party to this Agreement.

Section B – Additional Terms


  1. RydeSEND

    1. For RydeSEND Partners:

      2. Except as otherwise permitted by Ryde, you shall not accept any delivery item having size, dimensions or weight in excess of the below:

      1. Not more than 40cm x 30cm x 30cm in size
      2. Not more than 8 kg in weight per delivery trip

      You shall not accept any delivery item containing or which you believe may contain any of the below items:

      • Hazardous, explosive, flammable and unsafe items (including power banks)
      • Valuable items and documents (e.g. cash, passport, jewellry or other official identification documents)
      • Credit or debit cards
      • Illegal items and substances (e.g. pornographic magazines and imitation weapons)
      • Radioactive materials
      • Live animals and plants
      • Any unpacked / loose items that can easily be damaged in transit
      • Counterfeit goods
      • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals/stones
      • Any items that cannot be reproduced (e.g. photos, film)

    2. For RydeSEND user:

      You shall not send any delivery item containing any of the following:

      • Hazardous, explosive, flammable and unsafe items (including power banks)
      • Valuable items and documents (e.g. cash, passport, jewellry or other official identification documents)
      • Credit or debit cards
      • Illegal items and substances (e.g. pornographic magazines and imitation weapons)
      • Radioactive materials
      • Live animals and plants
      • Any unpacked / loose items that can easily be damaged in transit
      • Counterfeit goods
      • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals/stones
      • Any items that cannot be reproduced (e.g. photos, film)

    3. You can send fragile items (e.g. cakes, glasswares, and musical instruments) and items which are susceptible to damages by bending at your own risk. Ryde will not be liable for any damages related to such a delivery. You are responsible for specifying precautions about such items when you place an order.

    4. You represent and warrant that you are either the owner or authorized representative of the owner of the delivery item, and that you are authorized to accept and you accept these Terms of Service for yourself or as a representative acting for and on behalf of the owner of the delivery item.

    5. You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Application are accurate and complete. Ryde shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous delivery details entered by you on the Application. For the avoidance of doubt, address changes via the in app chat or call function with the Partner shall not be accepted as a proof of address change.

    6. You represent and warrant that you are duly authorized by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to Ryde and the Partner (whether by way of your entering such details on the Application or otherwise).

    7. You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Partner of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.

    8. You represent and warrant that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition: (i) non-compliant with or prohibited by any applicable laws or regulations; (ii) dangerous; (iii) easily experience degradation of quality; (iv) flammable; (v) contain explosives; (vi) corrosive; (vii) contain radioactive substances; (viii) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (ix) regulated by other relevant authorities.

    9. Ryde and/or the Partner has the right to open and inspect the delivery item without prior notice to you based on any reasonable suspicion that the delivery item may contain or constitute non-compliant or prohibited items as referred to in the above mentioned provisions herein and Ryde and/or the Partner has the right to refuse the receipt and delivery of such delivery item.

    10. You represent and warrant that the delivery item has been packed by yourself personally, is properly and sufficiently prepared, packed, stowed, labeled and marked in a manner that is appropriate to any operations or transactions affecting the delivery item and the characteristics of the delivery item.

    11. After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).

    12. You acknowledge that in the ordinary course of delivering the item, the Partner may disclose your details to the recipient. RydeSEND is not provided as an anonymous service. Therefore, you are solely responsible in determining your choice of recipient and Ryde shall not be liable or be responsible for any losses (direct or indirect) suffered by or caused to you or arising out of or in connection with or by reason of your expectation of anonymity through the use of RydeSEND.

    13. As a general rule you shall not be entitled to cancel your booking once you have received confirmation. If you cancel your booking after it has been confirmed, you will be liable to pay the cancellation fee. You remain liable to pay the delivery booking fee in full where the recipient whom you indicated in the Application is unreachable physically or uncontactable after 4 minutes from the time that the Partner arrives at the designated delivery location. Ryde and the Partner will have the right to not proceed with your booking in the following circumstances:

      After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).

      • where the requested delivery location falls outside the delivery zone offered on the Application;
      • failure to contact you by phone or other means at the time of confirming the order booking;
      • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
      • the recipient whom you indicated in the Application is unreachable physically or uncontactable, after 4 minutes from the time that the Partner arrives at the designated delivery location.

    14. Partners have the right to refuse delivery if the delivery item falls within the categories listed at Clause 1(a) above.

  2. For RydePOOL Partners

    You agree to aggregate the payment for the carriage in the event there is more than one User and ensure that such payment in total shall not exceed the cost and expenses incurred for such carriage of all the User.

    You agree not to display in or on your vehicle any reference to the fares for the carriage. You agree that you shall not, in any circumstances, solicit for any User on a road or at a parking place or a public stand. You agree that You shall not exceed two (2) paid carpool trips in a day.

  3. RydeCoins – Singapore Only

    RydeCoins is regarded as a stored value facility under Singapore law. Ryde, the holder of the RydeCoins (as defined below) stored value facility, does not require the approval of the Monetary Authority of Singapore (“MAS”). You are advised to read the terms and conditions in this section carefully.

    You may purchase coins which have an equal value to the Singapore currency (“RydeCoins”) via the Application which can be used to pay for the User Charges. We may, at our sole and absolute discretion, award RydeCoins to you at no cost. The minimum amount to top-up Your RydeCoins is SGD 5(Five Singapore Dollars).

    You may choose to purchase RydeCoins through any of the methods as may be made available in the Application or as may be notified to you from time to time. Selecting a particular payment method would mean that you agree to the terms of service of our processing partners and your financial institution. You will bear all fees that may be charged by our processing partners and/or your financial institution (if any) for the payment method that you have selected.

    We may, at Our sole and absolute discretion, reject your request to purchase RydeCoins for any reason whatsoever, including without limitation, where your proposed RydeCoins purchase:

    1. Would cause the aggregate amount of stored value held by us, directly or indirectly, alone or together with any person over whom we have control or influence, to exceed the maximum stipulated value permitted under the prevailing laws and regulations; or
    2. Would cause the amount of RydeCoins held by you at any time to exceed the maximum stipulated value permitted under the prevailing laws and regulations.

    You may check your RydeCoins balance in the Application. The RydeCoins balance set out in the Application shall serve as conclusive evidence of the amount of your RydeCoins. Your RydeCoins can only be used in Singapore.

    The RydeCoins will only be valid for six (6) months from the date of the last transaction. The expiry date set out in the Application shall serve as conclusive evidence of the expiry date of Your RydeCoins. We reserve the right to deal with the expired RydeCoins in such a manner as we deem fit at our absolute discretion. You hereby agree that you will have no claim whatsoever against us for any expired RydeCoins.

    The RydeCoins are not redeemable for cash nor refundable under any circumstances. They cannot be resold or exchanged for value under any circumstances. The RydeCoins shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

    You will not be entitled to any interest or earnings generated from, and will not receive such interest or earnings from, your prevailing RydeCoins in your User account.

    You should ensure that you have sufficient RydeCoins to pay for the User Charges stipulated in the Application upon the completion of a trip. If Your RydeCoins account balance has insufficient RydeCoins to pay for the Service, you may purchase additional RydeCoins so that you may complete your payment for the Service.

    In the event that Your User account has been suspended, You will not be able to use your RydeCoins in your user account . For the avoidance of doubt, only if your user account has been successfully reinstated in such reinstatement of Your User account has been verified and justified by Us, You may continue to use Your prevailing RydeCoins in the said User account, subject to the expiration date of Your RydeCoins. In such a case, if You want to reinstate Your User account, You may write in to our customer service channel [email protected], subject to Our discretion as to whether the reinstatement of Your User account is justified.

    For the avoidance of doubt, RydeCoins are non-refundable and not redeemable, exchanged or transferred for cash value under any circumstances – including the closing down of one’s own user account.

  4. Contribution of Pick-up and Drop-off Points
    1. This section applies to Users and Partners’ submission of Pick-up and Drop-off Points (“PUDO”) to the map in the relevant Application.
    2. Submission requirements: When submitting a PUDO, you are required to provide PUDO content such as the name, address and category of the PUDO. You may also provide additional PUDO content such as images of the PUDO and relevant additional details (“PUDO Content”).

    3. Prohibited content: You shall ensure that all PUDO Content submitted:

      • is not inaccurate, fake or spam;
      • is not defamatory, obscene, discriminatory, provocative, derogatory, harmful, offensive or otherwise objectionable;
      • does not contain irrelevant content such as political or personal opinions;
      • does not offer or promote the sale of any regulated or prohibited items or services, including but not limited to tobacco, drugs, gambling, weapons, medical services and adult services;
      • does not refer to, promote or depict sexually explicit content, abusive images and/or images of minors, violence, terrorism or any other harmful behaviour or illegal conduct;
      • does not contain personal/sensitive data or images of any person;
      • does not contain images of protected areas, publicly inaccessible locations or restricted areas, or areas where photography and filming are not permitted (e.g. immigration checkpoints, military
      • compounds, interiors of private residences); and
      • is not copied or stolen, and does not infringe upon third party intellectual property rights.

    4. Acceptance, rejection or removal of PUDO: Ryde may, at its sole discretion and at any time without notice to you:

      • accept or reject any PUDO Content submitted;
      • amend or redact any accepted PUDO or PUDO Content; and
      • remove any PUDO or PUDO Content.
    5. Rewards: Ryde may provide incentives or rewards for accepted PUDO Content submissions from time to time, as notified to you in the Application.

    6. License: By submitting a PUDO:

      • you are solely responsible for your conduct and any data, text, information, names, images, graphics, photos, imagery and other content that you submit, post or display on or via the Application. Ryde does not claim ownership of any PUDO Content that you post on or through the Application;
      • you have no obligation to provide any content to Ryde. However, if you choose to upload or share content, you represent and warrant that you have the requisite permissions to submit the PUDO and the PUDO Content;
      • you grant Ryde an irrevocable, worldwide, non-exclusive and royalty-free license to host, reproduce, distribute, communicate, publish, use, sub-license, modify and create derivative works based on the PUDO and PUDO Content;
      • PUDO or PUDO Content that contains publicly available factual information, such as the name of a business, is not covered under the scope of this license; and
      • this license lasts for as long as your PUDO Content is protected by intellectual property rights.
    7. Amendment or removal requests: You may submit requests to amend or remove PUDO or PUDO Content through the Application. Ryde will assess on a case by case basis whether to accede to such requests at Ryde’s sole discretion.

    8. Satellite street view images: When submitting or viewing PUDOs in the Application, you may be able to view satellite street view images (“Satellite Images”). You acknowledge and agree that:

      • all right, title and interest in the Satellite Images, including all corrections, enhancements, modifications for intellectual property rights belong to Ryde’s third party vendor(s) or such vendor’s suppliers;
      • you shall not distribute, sub-license, rent, sell, lease or loan the Satellite Images to any third party, or otherwise use or reproduce the Satellite Images for any purpose not expressly permitted by
      • Ryde, including any commercial purpose;
      • you shall not remove, bypass or circumvent any electronic or other protection on the Satellite Images;
      • you shall not download or save the Satellite Images onto any device;
      • you shall not alter, obscure or remove any copyright notice, copyright management information, trademark or proprietary legend contained in or on the Satellite Images;
      • all Satellite Images are provided “as is” without any warranty of any kind, including any warranty of fitness for purpose, non-infringement or non-misappropriation of intellectual property rights of any third party, accuracy, content or results; and
      • neither Ryde nor its vendor(s) shall be liable for any loss or damage of any nature whatsoever arising out of or in relation to your access or use of the Satellite Images.
  5. Data Sources

    The Platform contains geographical data attributed to the following sources:

Last modified: 6th April 2022