RYDE | World’s First Real-time Carpooling App | Share your RYDE
RYDE is a community based initiative that uses mobile and geo-location technology to match riders, who request for rides, with drivers going the same way. At the end of the ride, riders donate cash directly to drivers to defray the cost of the trip. RYDE does not take a cut from the donation but charges a booking fee, through a credit card transaction, to facilitate the match.
rideshare, ridesharing, rydesharing, car pool, carpooling, Singapore, mobile app, taxi, driver, rider
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Terms Of Use(Passengers)

THIS AGREEMENT DESCRIBES THE TERMS AND CONDITIONS ON WHICH RYDE TECHNOLOGIES PTE LTD OFFERS YOU ACCESS TO OUR SERVICE.

Welcome to the agreement (the “Agreement” or “Terms of Service”) for Rydesharing.com, a website owned and operated by Ryde Technologies Pte Ltd (UEN No. 201425891W), a company incorporated in Singapore, whose registered office is located at 3 Fraser Street #08-21, Duo Tower, Singapore 189352. This Agreement is a legally binding agreement made between you (“Rider”, “You”, “Your”, or “Yourself”) and Ryde Technologies Pte Ltd (“Ryde”, “Ryde Technologies Pte Ltd”, “We”, “Us” or “Our”). This Agreement constitutes the terms and conditions that will govern Your use and participation in RydePOOL service. We maintain a few technological platforms to support the RydePOOL service, including (i) the domain and sub-domains of www.rydesharing.com (the “Site”), (ii) the mobile application that can be downloaded from www.rydesharing.com and as available in Google Play Store and Apple App Store (the “Application”), and (iii) any Ryde “widget”, software or service embedded on a third-party website (the “Software”).

 

RydePOOL is an online service that provides a “real time” social carpooling platform to match both (i) the Rider who seek transportation to certain destinations and (ii) the person who drives to or through those destinations (“Driver”), so that both the Rider and Driver can share the associated cost and expenses of the trip. In this regard, the Rider shall contribute a portion of the associated cost and expenses (“Cost Contribution”), which shall be determined and imposed by Us. For the purposes of this Agreement, this social carpooling platform that We provide to You, also known as the RydePOOL service, shall be defined as the “Service”. Please read this Agreement carefully before registering for the Service that We provide. You must read, understand, accept and agree with all of the terms and conditions contained in this Agreement, which include those terms and conditions expressly set out below and those terms and conditions that are incorporated by reference, before You register for the Service. By registering for the Service, You become a user of the Service available on the Application (“User”) and You agree to be bound by the terms and conditions of this Agreement.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DO NOT USE, ACCESS OR REGISTER FOR THE SERVICE THAT WE PROVIDE.

We reserve the right to modify, vary or change the Terms of Service and/or Our policies relating to the Service at any time as We deem fit. Except as stated below, all amended terms shall automatically be effective five (5) days after they have been posted on the Site and Application. You agree that it shall be Your responsibility to review the Terms of Service regularly and also the Terms of Service applicable to any country when You use the Service which may differ from the country that You previously registered for the Service (the “Alternate Country”) whereupon the continued use of the Service after any such changes, whether or not reviewed by You, shall be deemed to constitute Your consent and acceptance to such changes. You further agree that the usage of the Service in the Alternate Country shall be subject to the Terms of Service prevailing for that Alternate Country contained on the Site and Application.

 

Ryde is a technology company that does not provide transportation service and thus, We are not a transportation provider. For the purposes of this Agreement, We are merely offering a “real time” social carpooling platform that puts Drivers travelling to a specific destination in contact with Riders going to or through that same destination, in order to enable them to share the trip and thus the associated cost and expenses. Thus, We are not responsible nor liable for the acts and/or omissions of You and the Drivers. You agree that We have no control over the quality and safety of the transportation as a result of the Service.

 

  1. Representations and Warranties

By using the Service, You expressly represent and warrant that You are legally entitled to accept and agree to the Terms of Service and that You are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, You further represent and warrant that You have the right, authority and capacity to use the Service and to abide by the Terms of Service. You confirm that all of the information which You provide shall be true and accurate. Your use of the Service is for Your sole, personal use. You undertake not to authorise others to use Your identity or User status, and You may not assign or otherwise transfer Your User account to any other person or entity. When using the Service, You agree to comply with all applicable laws, whether in Your home nation or the Alternate Country.

 

You may only access the Service using authorised means. It is Your responsibility to check and ensure that You are browsing the correct Site and have downloaded the correct Application and/or Software for Your device. We are not liable if You do not have a compatible device, if You are browsing the wrong Site or if You have downloaded the wrong version of the Application and/or Software. We reserve the right not to permit You to use the Service should You use the Application and/or Software with an incompatible or unauthorised device or for purposes other than the purposes for which the Application and/or Software is/are intended to be used.

 

By using the Application and/or Software, You agree that:

  1. You will only use the Service for lawful purposes;
  2. You will only use the Service for its intended purpose;
  3. You will comply with Our code of conduct at https://www.rydesharing.com/code-of-conduct/;
  4. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  5. You will not use the Application and/or Software to cause nuisance, annoyance,
    inconvenience or make fake bookings;
  6. You will not use the Application and/or Software for purposes other than obtaining the Service;
  7. You shall not contact the Driver for purposes other than to facilitate the Service;
  8. You shall not try to bypass the Service, particularly by trying to send Your contact details to the Driver outside of the Application in order to avoid paying the Cost Contribution via the Application;
  9. You shall not intentionally or unintentionally cause or attempt to cause damage to the Driver’s vehicle;
  10. You will not try to harm the Site, Service, Application and/or Software in any way whatsoever;
  11. You will not copy, or distribute the Software or other content without written permission from Us;
  12. You will only use the Software and/or Application for Your own use and will not resell it to a third party;
  13. You will keep secure and confidential Your account password or any identification We provide You which allows access to the Service;
  14. You will provide Us with a proof of identity as We may reasonably request or require;
  15. only one (1) User account can be registered on one device;
  16. You will provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update Your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that We may rely on Your information as accurate, current and complete. You acknowledge that if Your information is untrue, inaccurate, not current or incomplete in any respect, We have the right, but not the obligation, to terminate this Agreement and Your use of the Service at any time with or without notice;
  17. You will only use an access point or data account which You are authorised to use;
  18. You shall not employ any means to defraud Us or enrich Yourself through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by Us to encourage new subscription or usage of the Service by new or existing Riders;
  19. You shall respect the Driver’s vehicle and its cleanliness;
  20. You are aware that when You are using the Service or communicating with the Driver by SMS, standard telecommunication charges will apply and such charges are to be borne by You;
  21. You shall inform the Driver without delay in the case of any holdup;
  22. You shall not cause a nuisance or behave in an inappropriate or disrespectful manner towards Us or the Driver regardless of any misgivings that You may have against Us or the Driver;
  23. You shall not impair or circumvent the proper operation of the network which the Service operates on;
  24. the Service is provided on a reasonable effort basis;
  25. Your use of the Service will be subject to Our Privacy Policy at https://www.rydesharing.com/privacy-policy/ as may be amended from time to time. You agree that it is Your responsibility to check any updates that Our Privacy Policy may have from time to time; and
  26. You shall assume full responsibility and liability for all loss or damage suffered by Yourself, the Driver, Us or any third party as a result of any breach of the terms in this Agreement.

 

  1. Payment

When You are using the Service to match with a Driver, You are required to select the mode of payment to pay the Cost Contribution. There are three (3) payment methods, namely (i) cash, (ii) credit card or debit card (“Card”) or (iii) RydePay Credits (as defined in section 3). After selecting Your preferred choice of payment method, We will verify Your payment method, particularly the Card and RydePay Credits. If Your card has expired, has been terminated or cannot get through, or if Your RydePay Credits have insufficient balance to pay the Cost Contribution, We will prompt You via a general notification in the Application to inform You of the transaction error. There are several ways in which You can make a successful transaction, including without limitation, (i) changing Your preferred mode of payment, (ii) changing Your preferred Card details or (iii) topping-up Your RydePay Credits in Your User account.

 

The Cost Contribution shall be determined and imposed by Us in Our entirety and may vary from time to time. The Cost Contribution that is reflected on the Application is conclusive evidence of the amount that You have to pay for the Service. The payment of the Cost Contribution made by You is non-refundable and irrevocable.

 

Upon the completion of a successful trip in that the Driver has accepted Your booking and has driven You to Your specified destination,

  1. if You choose to pay the Cost Contribution by cash, You shall pay the Driver in full directly;
  2. if You choose to pay the Cost Contribution by Card, You shall pay Us in full directly via the Application and such payment shall be deducted automatically upon the completion of a trip. You will need to register a valid Card which belongs to You in accordance with the instructions within the Application. If the Card belongs to another person such as Your parent, You hereby warrant and agree that You have obtained his/her permission to use the Card for the payment of the Cost Contribution. You agree that We may verify and authorise Your Card details when You first register the Card with Us as well as when You are using the Service. You agree that We may issue a reasonable authorisation hold, which is not an actual charge against Your Card, in order to verify Your payment method via Card. The authorisation hold may appear in Your statement as “pending”. The authorisation hold is issued as a preventive measure against any unauthorised or fraudulent usage of Your Card. You shall be responsible to resolve any disputes with Your Card company on Your own;
  3. if You choose to pay the Cost Contribution by RydePay Credits, You shall pay Us in full directly via the Application and such payment shall be deducted automatically upon the completion of a trip. The full terms of such method of payment can be found under section 3.

 

Notwithstanding the foregoing, You will have the option to override the Cost Contribution that We have determined and imposed with a higher variable amount of Your choosing. However, there is a price ceiling to the Cost Contribution that You have imposed and the amount of the price ceiling shall be determined by Us in Our absolute and sole discretion. We shall reserve the right to vary the amount of the price ceiling at any time without notice to You.

 

If You have any dispute in relation to the Cost Contribution, please email to support@rydesharing.com within one (1) day of the receipt’s date. However, if You have any complaint in relation to the transportation service provided by the Driver, such complaints must be taken up with the Driver directly.

 

  1. RydePay Credits – Singapore Only

RydePay is regarded as a stored value facility under Singapore law. Ryde, the holder of the RydePay Credits (as defined below) stored value facility, does not require the approval of the Monetary Authority of Singapore (“MAS”). You are advised to read the terms and conditions in this section 3 carefully.

 

You may purchase credits which has an equal value to the Singapore currency (“RydePay Credits”) via the Application which can be used to pay for the Cost Contribution. We may, at Our sole and absolute discretion, allocate RydePay Credits to You at no cost. The minimum amount to top-up Your RydePay Credits is S$35.00.

 

You may choose to purchase RydePay Credits through any of the methods as may be made available in the Application or as may be notified to You from time to time. Selecting a particular payment method would mean that You agree to the terms of service of Our processing partners and Your financial institution. You will bear all fees that may be charged by Our processing partners and/or Your financial institution (if any) for the payment method that You have selected.

 

We may, at Our sole and absolute discretion, reject Your request to purchase RydePay Credits for any reason whatsoever, including without limitation, where Your proposed RydePay Credits purchase:

  1. would cause the aggregate amount of stored value held by Us, directly or indirectly, alone or together with any person over whom We have control or influence, to exceed the maximum stipulated value permitted under the prevailing laws and regulations; or
  2. would cause the amount of RydePay Credits held by You at any time to exceed the maximum stipulated value permitted under the prevailing laws and regulations.

 

You may check Your RydePay Credits balance in the Application. The RydePay Credits balance set out in the Application shall serve as conclusive evidence of the amount of Your RydePay Credits. Your RydePay Credits can only be used in Singapore.

 

The RydePay Credits will only be valid for nine (9) months from the date of the last transaction. The expiry date set out in the Application shall serve as conclusive evidence of the expiry date of Your RydePay Credits. We reserve the right to deal with the expired RydePay Credits in such manner as We deem fit at our absolute discretion. You hereby agree that You will have no claim whatsoever against Us for any expired RydePay Credits.

 

The RydePay Credits are not redeemable for cash nor refundable under any circumstances. They cannot be resold or exchanged for value under any circumstances. The RydePay Credits shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

 

You will not be entitled to any interest or earnings generated from, and will not receive such interest or earnings from, Your prevailing RydePay Credits in Your User account.

 

You should ensure that You have sufficient RydePay Credits to pay for the Cost Contribution stipulated in the Application upon the completion of a trip. If Your RydePay account balance has insufficient RydePay Credits to pay for the Service, You may purchase additional RydePay Credits so that You may complete Your payment for the Service.

 

In the event that Your User account has been suspended, You will not be able to use Your RydePay Credits in Your User account. For the avoidance of doubt, only if Your User account has been successfully reinstated in such reinstatement of Your User account has been verified and justified by Us, You may continue to use Your prevailing RydePay Credits in the said User account, subject to the expiration date of Your RydePay Credits. In such a case, if You want to reinstate Your User account, a reinstatement fee of S$50.00 must be paid to Us, subject to Our discretion as to whether the reinstatement of Your User account is justified. The reinstatement fee is non-refundable, whether or not the reinstatement of Your User account is justified.

 

  1. Ratings and Reviews

The Driver has the right to rate and review You as a Rider of the Service or a User for whom You book the Service. Every rating and review will be based on, but not limited to, the Rider’s/User’s conduct or behaviour, before, during or after the ride has been completed. Any form of bad behaviour and/or bad ratings and reviews which have been verified by Us shall constitute a suspension of Your User account.

 

Every rating and review will be automatically logged on to Our system and You agree that We may analyse all ratings and reviews received, and reserve the discretion to take all appropriate actions, including without limitation, the suspension of Your usage of the Service, Application and/or Software, and the suspension of Your User account, without any notice to You.

 

  1. Financial Incentives and Promotions

Notwithstanding anything herein, We shall have the absolute and sole discretion in determining Your eligibilituy for any financial incentives and promotions, including cashback and promotional codes (the “Financial Incentives and Promotions”). Our decisions on all matters relating to or in connection with the Financial Incentives and Promotions shall be final and binding. No correspondence or claim will be entertained. We shall not be obliged to disclose any matter relating to the Financial Incentives and Promotions, nor shall We be obliged to explain the reasons for any decisions that We make.

 

We shall not be liable in any way to You or any other person for any injury, loss, damage or expense arising out of or in connection with the Financial Incentives and Promotions howsoever arising, including without limitation, any loss, (including lost opportunities) arising from any late notification or non-notification, any error in computing chances, any technical, hardware or software breakdown, malfunction or defects, failed delayed or incorrect transactions, lost or unavailable network connections or any notice that is lost or misdirected.

 

By participating in the Financial Incentives and Promotions, You agree to release and hold Us harmless from any and all liability whatsoever for any injuries, losses or damages of any kind to any person or property arising from or in connection with, either directly or indirectly:

  1. the awarding, acceptance, receipt, possession, use or misuse of any credits or parts thereof awarded pursuant to the Financial Incentives and Promotions; and
  2. the participation in Financial Incentives and Promotions-related activities.

 

We may, at any time, at Our sole discretion and without prior notice, vary, modify, delete or add to the terms and conditions in this Agreement or elsewhere (including the duration, conduct and mechanics) and may also suspend, terminate or substitute the Financial Incentives and Promotions at any time without any notice or liability to any person.

 

  1. Cancellation Policy and Fee

In the event where You cancel a booking when using the Service, there may be a cancellation fee imposed on You, subject to the number of bookings that have been cancelled by You. If a cancellation fee is imposed on You, a notification in the Application shall prompt You the amount of the cancellation fee. That amount shall be conclusive evidence of the cancellation fee that You shall pay. We will request feedback from You as to Your reason(s) for cancelling the trip and such reason(s) shall be recorded in Our system.

 

We may, at our absolute and sole discretion, reduce the chances of You matching with a Driver due to the track record of Your cancellation rate. For the avoidance of doubt, Your cancellation rate shall be the rate at which You cancel bookings within a period of time.

 

We may, at our absolute and sole discretion, also temporarily suspend Your User account without notice if there are evidence showing that Your cancellation rate is high. We will inform You via Your personal email of the temporary suspension.

 

We shall reserve the right to modify, vary or change the terms of the cancellation policy and fee relating to the Service, at any time, without notice, as We deem fit.

 

  1. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use Your best efforts to do everything necessary and required by the relevant laws so as to enable, assist and/or defend Us to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

 

  1. License Grant and Restrictions

Our licensors (where applicable) and Us hereby grant You a revocable, non-exclusive, non- transferable, non-assignable, personal, limited license to use the Application, Site and/or Software, solely for Your own personal, non-commercial purposes, subject to the Terms of Service herein. All rights not expressly granted to You are reserved by Our licensors and Us.

With respect to Your participation in the Application, Site and/or Service, You may use them only for Your personal, non-commercial purposes and shall not:

  1. violate any law, statute, ordinance or regulation;
  2. be defamatory, trade libellous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing or racially offensive;
  3. impersonate any person or entity or otherwise misrepresent Your affiliation with a person or entity;
  4. use the Service to cause nuisance, annoyance, inconvenience or make fake bookings;
  5. express or imply that any statements You make are endorsed by Us, without Our specific prior written consent;
  6. provide false, inaccurate or misleading information;
  7. introduce any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
  8. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application, Site and/or Software in any way;
  9. modify or make derivative works based on the Application, Site and/or Software;
  10. create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device;
  11. reverse engineer or access the Software in order to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions or graphics of the Application, Site and/or Software, or (iii) copy any ideas, features, functions or graphics of the Application, Site and/or Software;
  12. interfere with or disrupt the Service, Site, Application, servers or networks connected to the Service, Application or Site;
  13. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application, Site and/or Software;
  14. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
  15. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
  16. infringe any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  17. remove any copyright, trademark or other proprietary rights notices contained in the Service;
  18. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Service;
  19. send spam or otherwise duplicative or unsolicited messages;
  20. send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
  21. attempt to gain unauthorised access to the Software, Site and/or Application or its related systems or networks;
  22. transfer, use or sell Your User account and/or ID to another party; and
  23. engage in any conduct that could possibly damage Our reputation or amount to being disreputable.

 

We reserve the right, but are not obligated to investigate and terminate Your participation in Us if You have misused the Site, Application or Service, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal. Should You breach any of the terms and/or conditions as stated in this Agreement, You shall agree to indemnify Us from any and/or all claims by other parties (including the Drivers and/or third parties, where applicable), including the legal costs involved in defending such claims, whether alleged or otherwise.

  1. Information Control

We cannot guarantee the accuracy of the information that Users have provided Us during the  registration of their accounts on the Site and/or Application, and We do not control the information provided by other Users that are made available through Our system. Therefore, We cannot and do not confirm each User’s purported identity. We do not in any way certify or investigate into the Users and We shall not be responsible for any acts (of omission or commission, criminal or otherwise) of such Users. You may find other User’s information to be offensive, harmful, inaccurate, or deceptive. Please exercise caution and common sense when using the Site, Software and/or Application. Please note that there are also risks of dealing with underage persons or people acting under false pretence. By using the Site, Software and/or Application, You agree to accept such risks and We are not responsible for the acts or omissions of Users on the Site, Software and/or Application. We also encourage You to communicate directly with each potential Driver prior to taking the trip.

 

  1. Email and Electronic Communications

Any emails and electronic communications (including but not limited to SMS, text messages, etc.) sent from Us or through Us are designed to make Your Ryde experience more efficient. By becoming a User, You agree to accept and consent to receiving such communications initiated from Us or through Us, which include without limitation: (i) message notification emails and/or text messages/SMS, (ii) electronic communications informing You about potential available Drivers, (iii) emails/electronic communications informing You of promotions We run and (iv) emails/electronic communication informing You of new and existing features We provide. However, if You do not wish to receive any mode of communication at all, please notify Us in writing at support@rydesharing.com.

 

  1. Electronic Signature

You hereby agree to the use of electronic communication in order to enter into contracts, request for Drivers, create other records and deliver electronically notices, policies and records of transactions initiated or completed through the Site, Application and/or Software. You also hereby waive any rights or requirements under any laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.

 

  1. Intellectual Property Ownership

Our Licensors (where applicable) and Us shall own all rights, titles and interests, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any other party relating to the Service. This Agreement does not constitute a sale agreement and does not convey to You any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by Our licensors and Us. Our name, logo, Service, Software and/or Application are Our trademarks, and no right or license is granted to You to use them. For the avoidance of doubt, the term “Software and/or Application” herein shall include its respective components, processes and design in its entirety.

 

  1. Confidentiality

You shall maintain in confidence all information and data relating to Us, Our Service, products, business affairs, marketing and promotion plans or other operations and associated companies which are disclosed to You by or on behalf of Us (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by You from Us, or any of Our affiliate companies, or created in the course of this Agreement. You shall further ensure that You only use such confidential information in order to use social carpooling transportation services, and shall not without Our prior written consent, disclose such information to any third party nor use it for any other purpose.

 

The above obligations of confidentiality shall not apply to the extent that You can show that the relevant information:

  1. was at the time of receipt already in Your possession;
  2. is, or becomes in the future, public knowledge through no fault or omission on Your part;
  3. was received from a third party having the right to disclose it; or
  4. is required to be disclosed by law.

 

  1. Third Party Interactions

We may work with API, Integration Partners and third party service providers to perform the Service on Our behalf, and We may share Your Information with such service providers to help Us provide the Service to You. We will ensure that a reasonable security arrangement will be implemented by the third party service, if any, to safeguard Your Information and Your privacy. We shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between You and any such third party. We do not endorse any applications or sites on the Internet that are linked through the Service, Application and/or Software, and in no event shall We be responsible for any content, products, services or other materials on or available from such sites or third party providers.

 

  1. Your Information

Your information is any information (including Your personal data) that You provide, publish or display to Us or other Users in the registration or in any public message area (including, but not limited to the feedback section) or through any email feature (“Your Information”). You hereby expressly consent to Us for using Your Information to create a User account that will allow You to participate in the Service and provide such information to the Drivers to allow the Drivers to provide the Service for You. You are solely responsible for Your Information and Your interactions with other people in the public, and We act as a passive conduit for the online posting of Your Information. When You register on Ryde, You agree to provide accurate, current and complete information as prompted by Our registration form, and maintain and update Your Information to keep it accurate, current and complete. You will provide Us with whatever proof of identity We may reasonably request or require. You agree that the public and Us may rely on Your Information as accurate, current and complete. You agree to let Us use Your Information in Our events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with You regarding Your attendance thereto. We reserve the right to terminate this Agreement and Your use of the Service. You also agree to uphold and maintain Our Privacy Policy and the terms and conditions thereof, and for all intents and purposes confirm Your understanding of the Personal Data Protection Act. You must read, understand and accept Our Privacy Policy at https://www.rydesharing.com/privacy-policy/ before You can use Our Service.

 

You warrant and represent that Your Information is posted by You and that You are the sole author of Your Information. To enable Us to use Your Information without violating any rights You might have in such information, You automatically grant, and You represent and warrant, that You have the right to grant, to Us and other Users, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights You have in Your Information, and to use, copy, perform, display and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, in any media now known or not currently known, with respect to Your Information. We will only use Your Information in accordance with Our Privacy Policy at https://www.rydesharing.com/privacy-policy/. In addition, other Users may post copyrighted information on the Site and/or Application, which has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which You have been given permission, You will not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information of other Users on the Site and/or Application.

 

  1. Data Privacy and Personal Data Protection Policy

In the context of Your use of the Application, Site and/or Software, We will collect, use, process and/or disclose some of Your personal data. By using the Application, Site, Service and/or Software, You accept and agree to the terms and conditions of Our Privacy Policy at https://www.rydesharing.com/privacy-policy/. Please read Our Privacy Policy carefully before using the Application, Site, Service and/or Software.

 

We do not sell or rent Your Information to third parties or use Your information for any marketing purposes without Your explicit consent and We only use Your information as described in Our Privacy Policy. We view the protection of the Users’ privacy as a very important principle. We understand clearly that You and Your information is one of Our most important assets. We store and process Your information using cloud computing technology that are reasonably protected by physical as well as technological security devices. We use third parties to verify and certify Our privacy principles. If You object to Your Information being collected, used, processed and/or disclosed in this way, please do not use or access Our Service.

 

  1. Repair or Cleaning Fees

You shall be responsible for the cost of repair for any damage to or necessary cleaning of the Driver’s vehicle as a result of Your misuse of the Service or in breach of the Terms of Service herein.

 

We may, at Our absolute discretion, facilitate payment for reasonable cost of such repair or cleaning on behalf of the Driver via Your designated payment method or demand from You in cash, in the event that the request for repair or cleaning by the Driver has been verified and justified by Us.

 

  1. Suspension of User Account

We shall reserve the right to suspend Your User account temporarily or permanently where We have reasonable grounds to believe that You are involved in any fraudulent, illegal or criminal activity, or that You are in breach of the Terms of Service.

 

When Your account is suspended temporarily or permanently, You are prohibited from using Your RydePay Credits in Your User account.

 

In the case of a temporary suspension, if You want to reinstate Your User account, a reinstatement fee of S$50.00 must be paid to Us, subject to Our discretion as to whether the reinstatement of Your User account is justified. The reinstatement fee is non-refundable, whether or not the reinstatement of Your User account is justified. You shall notify us via email at support@rydesharing.com to reinstate Your account.

 

 

In the case of a permanent suspension, You may not reinstate Your User account and all RydePay Credits in Your User account shall be forfeited. You shall have no claim against Us for any of the RydePay Credits that have been forfeited.

 

When we suspend Your User account temporarily or permanently, You will be notified of the establishment of such suspension via electronic mail. If You would like to provide an explanation and seek an appeal, You may notify Us via email at support@rydesharing.com. We shall have the absolute and sole discretion as to whether such suspension shall remain in effect and whether an explanation should be given to You, subject to any prevailing laws and regulations.

 

Notwithstanding the temporary or permanent suspension of Your User account, You agree that You will cooperate in relation to any financial crime screening that is required and assist Us in complying with any prevailing laws or regulations in place.

 

  1. Indemnity

By agreeing to the Terms of Service upon using the Service, You agree that You shall defend, indemnify and hold Us, Our licensors, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with, including, but not limited to: (i) Your use of the Service, Software and/or Application in Your dealings with the Drivers, (ii) Your violation or breach of any of the Terms of Service or any applicable law or regulation, whether or not referenced herein, (iii) Your violation of any rights of any third party, including the Drivers arranged via the Service, and (iv) Your use or misuse of the Service, Software and/or Application.

 

  1. Online Content Disclaimer

Opinions, advice, statements, offers, or other information or content made available through the Site, Application and/or Service, but not directly by Us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not guarantee the accuracy, completeness, or usefulness of any information on the Site, Application and/or Service and neither do We adopt, endorse nor are We responsible for the accuracy or reliability of any opinion, advice, or statement made by parties other than Us. Under no circumstances will We be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the service, or transmitted to participants. We reserve the right, but We have no obligation, to monitor the materials posted in the public areas of the Site, Application and/or Service. We shall have the right to remove any such material that in Our sole opinion violates, or is alleged to violate, the law or this Agreement. Notwithstanding this right, You remain solely responsible for the content of the materials You post in the public areas of the service and in Your private email. Emails and/or electronic communications (eg. SMS, Whatsapp) sent between You and other Users that are not readily accessible to the general public will be treated by Us as private to the extent required by the applicable law.

 

  1. Other Disclaimers

We provide the Site, Application and Service on an “as is” basis and make no representation, warranty, guarantee or condition (whether express, implied or statutory) as to the reliability, timeliness, quality, suitability, availability accuracy or completeness of the Site, Application and/or Service.

 

We do not represent or warrant that:

  1. the Site, Application and/or Service will be secure, uninterrupted, always available, or error-free;
  2. the Site, Application and/or Service will meet Your requirements and expectations;
  3. any defects in the Site, Application and/or Service will be corrected;
  4. the Site, Application and/or Service will be available and have strong connectivity;
  5. each User is of at least the minimum legal age of 18;
  6. We will be held liable or responsible for any content, communication or other use or access of the Site, Application and/or Service by persons under the age of 18 in violation of this Agreement;
  7. other Users (including unauthorised users, or “hackers”) may post or transmit offensive or obscene materials on the Site and/or Application or through the Service and that You may be involuntarily exposed to such offensive and obscene materials; and
  8. other Users may obtain and/or use Your personal information that You disclose due to Your use of the Site, Application and/or Service, and that such Users may use such information to harass or injure You.

 

All conditions, representations, guarantees and warranties, whether express, implied, statutory or otherwise, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights are hereby excluded and disclaimed to the highest and maximum extent.

 

We only offer a “real time” social carpooling platform that enables Drivers and Riders to match with each other, and You are responsible for taking the necessary precautions to insure Your own safety and protection. We do not offer transportation service and We are not a transportation company. We are not involved in the actual transportation service between the Drivers and Riders. As a result, We have no control over the quality or safety of the transportation that occurs as a result of the Service, nor do We have any control over the truth or accuracy of the Users’ information listed on the Site, Application and/or Software. We cannot ensure that a Driver will actually complete an arranged trip or complete it in a timely manner nor do We have the means to insure Your safety. You will accept all Contribution Cost and cancellation fees that are determined and imposed by Us as part of the Service and as final and binding upon You. You acknowledge and agree that the entire risk arising out of Your use of the Site, Application and/or Service remains solely and absolutely with You and that You shall have no recourse whatsoever against Us.

 

  1. Internet Delays

The Service, Application and/or Software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by You or the device being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, damages or losses resulting from such problems.

 

  1. Limitation of liability

With respect to Your use of the Service, You shall agree that:

  1. in no event shall We, Our agents or representatives be liable to You for any direct, indirect, punitive, economic, exemplary, future special, incidental, or consequential damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by Our service, service interruptions, or for the cost of procurement of substitute Service) arising out of or in connection with the Site, Application, Service or this Agreement (however arising, including negligence) even if We, Our agents or representatives know or have been advised of the possibility of such damages. We only conduct basic screening and this screening is not exhaustive. As a result, We will not be liable for any direct, indirect, punitive, economic, exemplary, future special, incidental, or consequential damages, arising out of the use of the Site, Application and/or Service, including, without limitation, to damages arising out of communicating and/or meeting with other Users of the Site, Application and/or Service, or Users being introduced to You via the Site, Application and/or Service. Such damages include, without limitation, physical damages, bodily injury, death and or emotional distress and discomfort;
  2. the quality of the Driver’s transportation service scheduled through the use of the Service is entirely the responsibility of the Driver who ultimately provides such transportation service to You. Thus, You understand that by using the Service, You may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that You use the Service at Your own risk;
  3. We will not be a party to disputes, negotiations of disputes between You and the Driver. Responsibility for the decisions You make when using the Service, Software and/or Application (with all its implications) rests solely with and on You. You expressly waive and release Us from any and all liability, claims, causes of action, or damages arising from Your use of the Service, Software and/or Application, or in any way related to the Driver introduced to You by the Service, Software and/or Application; and
  4. notwithstanding anything to the contrary contained herein, Our liability, and the liability of Our officers, directors and employees, to You in any circumstance is limited to S$20.00 for the Service to certain destinations provided by the Drivers through Our Application.

 

  1. Release

In the event that You have a dispute with one or more Users, You agree to release Us (and Our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes with other Users or to Your use of the Site, Application and/or Service.

 

  1. Notices

Unless expressly stated otherwise, We may give notice to You by means of (i) a general notice on the Application, (ii) electronic mail to Your email address that has been provided by You, or (iii) written communication sent via registered mail or pre-paid post to Your residential address that has been provided by You. Such notice shall be deemed to have been given upon the expiration of three (3) days after the date of mailing or posting (if sent via registered mail or pre-paid post) or one (1) hour after the time of the email or general notice (if sent via general notice on the Application or electronic mail).

 

Unless expressly stated otherwise, You may give notice to Us by means of (i) registered mail to Us using the contact details as provided in the Application or Site, or (ii) electronic mail to support@rydesharing.com.

 

  1. Termination

We reserve the right to terminate this Agreement at any time for any reason by giving a notice to You, or upon the receipt of Your notice of termination to Us. Either You or Us may terminate Your participation in Us by removing Your information at any time for any reason without explanation which shall be effective upon the sending of a notice of termination to the other party. Upon such termination by either party, We will endeavour to remove all of Your information from Our servers. We shall maintain the sole discretion to bar Your use of the Service in the future for any reason that We determine. Even after Your participation in Ryde has been terminated, this Agreement will still remain in effect. For the avoidance of doubt, the termination of this Agreement shall not require Us to compensate, reimburse or cover any cost incurred by You in the course of You acquiring Service from the Drivers under this Agreement.

 

  1. Breach of Terms and Conditions

Without limiting other remedies, We may (i) terminate Your User account, (ii) suspend Your User account (iii) remove Your Information, (iv) warn Our community of Your actions, (v) issue a warning, and/or (vi) refuse to provide Our services to You if:

  1. You breach this Agreement or the documents it incorporates by reference;
  2. We are unable to verify or authenticate any information You provide to us;
  3. We believe that Your actions may cause financial loss or legal liability to You, Our Users or Us; or
  4. We suspect that You have engaged in criminal, illegal and/or fraudulent activity in connection with the Site, Application and/or Service.

 

  1. Assignment

This Agreement as modified from time to time may not be assigned by You without the prior written approval of Us but may be assigned without Your consent by Us. Any purported assignment by You in violation of this section 28 shall be void.

 

  1. Enforceability, Rights and Remedies

Any waiver of, or election whether or not to enforce, any right or remedy provided under or pursuant to this Agreement or by applicable law must be in writing and signed by or on behalf of the person granting the waiver, and no waiver or election shall be inferred from Your or Our conduct.  Any such waiver shall not be, or be deemed to be, a waiver of any subsequent breach or default.

 

Except as expressly provided in this Agreement, no failure or delay by You or Us in exercising any right or remedy relating to this Agreement or by applicable law shall impair such right or remedy or operate or be construed as a waiver or variation of it or be treated as an election not to exercise such right or remedy or preclude its exercise at any subsequent time.  No single or partial exercise of any such right or remedy shall preclude any other or further exercise of it or the exercise of any other right or remedy.

 

Either party that waives a right or remedy provided under this Agreement or by applicable law in relation to one party, or takes or fails to take any action against that party, does not affect its rights in relation to the other party.

 

The rights and remedies of each of the parties under or pursuant to this Agreement are cumulative, may be exercised as often as such party considers appropriate and are in addition to its rights and remedies under applicable law.

 

  1. Entire Agreement

This Agreement constitutes the whole agreement between You and Us relating to the subject matter of this Agreement, and supersedes any previous arrangement, understanding or agreement between You and Us relating to the subject matter that it covers. In particular it is agreed that:

  1. no party has relied on or shall have any claim or remedy arising under or in connection with any statement, representation, warranty or undertaking, made by or on behalf of the other party; and
  2. except for any liability in respect of a breach of this Agreement, no party shall owe any duty of care or have any liability in tort or otherwise to the other party.

 

  1. Severance

Each of the provisions of this Agreement is severable. If any court or competent authority finds that any provision of this Agreement (or part of any provision) is void, invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement (and, as the case may be, the remainder of the relevant provision) shall not be affected.

 

If any void, invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum deletion necessary to make it legal, valid and enforceable. All other provisions of this Agreement (and, as the case may be, the remainder of the relevant provision) shall not be affected and shall remain in force.

 

Both You and Us shall negotiate in good faith to amend or replace any invalid, void or unenforceable provision with a valid, binding and enforceable substitute provision or provisions, so that, after the amendment or replacement, the commercial effect of the Agreement is as close as possible to the effect it would have had if the relevant provision had not been invalid, void or unenforceable.

 

  1. Governing Law and Dispute Resolution

If a dispute arises out of or in connection with this Agreement or the performance, validity or enforceability of it (“Dispute“), then, except as otherwise expressly provided in this Agreement, either party shall follow the procedure set out below in this section 32:

  1. Any party shall give to the other party written notice of the Dispute, setting out its nature and, insofar as reasonably practicable, full particulars (“Dispute Notice“), together with relevant supporting documents (if reasonably available). On service of the Dispute Notice, each party involved must designate as its representative a person with authority to negotiate in an attempt to resolve the Dispute. The representatives must seek to negotiate in good faith a resolution of the Dispute within thirty (30) calendar days of the Dispute Notice, or such longer period as the parties subject to the Dispute shall mutually agree in writing. If a resolution of the Dispute is not agreed in accordance with this subsection 32(a), the Dispute shall be referred to and finally resolved by arbitration in accordance with subsection 32(b). No party may commence any arbitration in relation to any Dispute until it has attempted to settle the Dispute pursuant to the terms of this subsection 32(a).
  2. Subject to subsection 32(a), any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules“) for the time being in force at the time of the issuance of the notice of arbitration, which rules are deemed to be incorporated by reference in this section 32.
  3. The tribunal shall consist of one (1) arbitrator to be appointed in accordance with the SIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration shall be Singapore.
  4. The parties agree that the arbitration award shall be final and binding on them.
  5. Without prejudice to any provision in the SIAC Rules, the parties undertake to keep confidential all awards in any arbitration, together with all materials in the proceedings created for the purpose of the arbitration and all other documents produced by another party in the proceedings not otherwise in the public domain – save and to the extent that disclosure may be required of a party by legal duty, to protect or pursue a legal right or to enforce or challenge an award in bona fide legal proceedings before a state court or other judicial authority.

 

To the fullest extent allowed by law, this Agreement is governed by the laws of the Republic of Singapore, and the parties irrevocably agree that all disputes arising out of or in connection with this Agreement (including any question regarding its negotiation, existence, validity or termination), regardless of whether the same shall be regarded as contractual claims or not, shall be exclusively governed by and determined only in accordance with the laws of Singapore.

 

  1. Legal Relationship

Nothing in this Agreement (or any of the arrangements contemplated by it) is intended to, or shall, be construed as establishing or implying a partnership, joint venture, employment, franchise or agency of any kind between You and Us. You and Us are merely independent contractors.

  1. Language

If this Agreement is translated into any language other than English, the English language text shall prevail.

Last modified: 1st July 2019

 

Terms Of Use(Drivers)

THIS AGREEMENT DESCRIBES THE TERMS AND CONDITIONS ON WHICH RYDE TECHNOLOGIES PTE LTD OFFERS YOU ACCESS TO OUR SERVICE.

Welcome to the agreement (the “Agreement” or “Terms of Service”) for Rydesharing.com, a website owned and operated by Ryde Technologies Pte Ltd (UEN No. 201425891W), a company incorporated in Singapore, whose registered office is located at 3 Fraser Street #08-21, Duo Tower, Singapore 189352 . This Agreement is a legally binding agreement made between you (“Driver”, “You”, “Your”, or “Yourself”) and Ryde Technologies Pte Ltd (“Ryde”, “Ryde Technologies Pte Ltd”, “We”, “Us” or “Our”). This Agreement describes the terms and conditions that will govern Your use and participation in RydePOOL. We maintain a few technological platforms to support the RydePOOL service, including (i) the service available under the domain and sub-domains of www.rydesharing.com (the “Site”), (ii) the mobile application that can be downloaded from www.rydesharing.com and as available in Google Play Store and Apple App Store (the “Application”), and (iii) any Ryde “widget”, software or service embedded on a third-party website (the “Software”).

 

RydePOOL is an online service that provides a “real time” social carpooling platform to match both (i) the person who seek transportation to certain destinations (“Rider”) and (ii) the Driver who drives to or through those destinations, so that both the Rider and Driver can share the associated cost and expenses of the trip, where a portion of the shared cost and expenses such as petrol and tolls shall be contributed by the Rider (“Cost Contribution”) (collectively, the “Service”). For the purposes of this Agreement, You are a Driver and shall agree to use the Service and Application only to be put into contact, on a non-business and non-commercial basis, with Riders wishing to share a trip with You. We will charge You a small fee for the Service that We provide for You to perform the social carpooling service, in which such small fee may vary from time to time at our absolute discretion (“Service Fee”). You shall receive the remaining amount, after offsetting the Service Fee from the Cost Contribution, to alleviate the cost and expenses of Your trip (“Net Cost Contribution”). Please read this Agreement carefully before registering for the Service that We provide. You must read, understand, accept and agree with all of the terms and conditions contained in this Agreement, which include those terms and conditions expressly set out below and those terms and conditions that are incorporated by reference, before You register for the Service that We provide. By using the Application supplied to You by Us and downloading, installing or using the Software so as to provide the Service, You become a user of the Service available on the Application (“User”) and You agree to be bound by the terms and conditions of this Agreement.

We offer information and a method for You to provide the Service by obtaining and establishing contact with the Riders so that You can share the ride with the Riders on a pre-determined route in consideration of which there shall be cost-sharing, where the Cost Contribution shall not exceed the usual costs and expenses incurred by You in providing such rides. You also agree that You shall not exceed two (2) trips in a day.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DO NOT USE, ACCESS OR REGISTER FOR THE SERVICE THAT WE PROVIDE.

We reserve the right to modify, vary and change the Terms of Service and/or Our policies relating to the Service at any time as We deem fit. Except as stated below, all amended terms shall automatically be effective five (5) days after they have been posted on the Site and Application. You agree that it shall be Your responsibility to review the Terms of Service regularly and also the Terms of Service applicable to any country where You use the Service which may differ from the country that You previously registered for the Service (the “Alternate Country”) whereupon the continued use of the Service after any such changes, whether or not reviewed by You, shall be deemed to constitute Your consent and acceptance to such changes. You further agree that the usage of the Service in the Alternate Country shall be subject to the Terms of Service prevailing for that Alternate Country contained on the Site and Application.

 

Ryde is a technology company that does not provide transportation service and thus, We are not a transportation provider. For the purposes of this Agreement, We are merely offering a “real time” social carpooling platform that puts Drivers travelling to a specific destination in contact with Riders going to or through that same direction, in order to enable them to share the trip and thus the associated costs and expenses. Thus, We are not responsible nor liable for the acts and/or omissions of You and the Riders. You agree that We have no control over the quality and safety of the transportation as a result of the Service.

 

You are not allowed to promote any of Our competitors’ applications, giving out coupons and suggesting any other form of discounts to the Riders. You are strictly not allowed to use the Service for other purposes such as but not limited to data mining of Our information or information related to the Application, Site and/or Service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and We reserve the right to take such action as may be deemed appropriate or permitted under the law against You, and/or any person, whether natural or artificial, directing or instructing You, in the event that You use the Service other than for the intended purpose.

 

  1. Representations and Warranties

By using the Service, You expressly represent and warrant that You are legally entitled to accept and agree to the Terms of Service and that You are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, You further represent and warrant that You have the right, authority and capacity to use the Service and to abide by the Terms of Service. You confirm that all of the information which You provide shall be true and accurate. Your use of the Service is for Your own sole, personal use. You undertake not to authorise others to use Your identity or User status, and You may not assign or otherwise transfer Your User account to any other person or entity. When using the Service, You agree to comply with all applicable laws, whether in Your home nation or the Alternate Country, when using the Service.

 

You may only access the Service using authorised means. It is Your responsibility to check and ensure that You are browsing the correct Site and have downloaded the correct Application and/or Software for Your device. We are not liable if You do not have a compatible device, if You are browsing the wrong Site or if You have downloaded the wrong version of the Application and/or Software. We reserve the right not to permit You to use the Service should You use the Application and/or Software with an incompatible or unauthorised device or for purposes other than the purposes for which the Application and/or Software is/are intended to be used.

 

By using the Service, You represent, warrant, undertake and agree that:

  1. You possess a valid driver’s license, are authorised to operate a vehicle and have all the appropriate licenses, permits, approvals and authority, if any, to provide transportation for social carpooling purposes to third parties in the jurisdiction in which You use the Service;
  2. You own, or have the legal right and authority to operate, the vehicle which You intend to use when accepting Riders and such vehicle is in good operating condition and meets the governmental safety standards for vehicles of its kind;
  3. You have a valid policy of liability insurance for the operation of Your vehicle and/or insurance to cover any anticipated losses related to the operation of a social carpooling service;
  4. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the vehicle and/or social carpooling service howsoever operated;
  5. You shall obey all local laws related to the operation of a social carpooling service and will be solely responsible for any violations of such local laws;
  6. You will comply with Our Code of Conduct at https://www.rydesharing.com/code-of-conduct/;
  7. You will only use the Service for lawful purposes;
  8. You will only use the Service for the purpose for which it is intended to be used;
  9. You will not use the Service for commercial or profit-making purposes;
  10. You shall not generate any profit via the Application and/or Service;
  11. You shall not have any contraindication or mental incapacity for driving;
  12. You shall not try to bypass the Service, notably by trying to send Your contact details to the Rider outside of the Application in order to avoid paying the Service Fee via the Application;
  13. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  14. You will not use the Service, Application and/or Software to cause nuisance, annoyance, inconvenience or make fake bookings;
  15. You will not use the Application and/or Software for purposes other than obtaining the Service;
  16. You shall not contact Riders for purposes other than in connection with the Service;
  17. You will not try to harm the Service, Application and/or Software in any way whatsoever;
  18. You will not copy, or distribute the Software or other content without written permission from Us;
  19. You will only use the Software and/or Application for Your own use and will not resell it to a third party;
  20. You will keep secure and confidential Your account password or any identification We provide You which allows access to the Service;
  21. You will provide Us with whatever proof of identity We may reasonably request or require;
  22. You will provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update Your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that We may rely on Your information as accurate, current and complete. You acknowledge that if Your information is untrue, inaccurate, not current or incomplete in any respect, We have the right but not the obligation to terminate this Agreement and Your use of the Service at any time with or without notice;
  23. only one (1) User account can be registered on one device;
  24. You will only use an access point or data account which You are authorised to use;
  25. You shall not employ any means to defraud Us or enrich Yourself, through any means, whether fraudulent or otherwise or whether or not through any event, promotion or campaign launched by Us to encourage new subscription or usage of the Service by new or existing Riders;
  26. You are aware that when responding to Riders’ requests for transportation services, standard telecommunication charges will apply and which shall be solely borne by You;
  27. You shall not impair or circumvent the proper operation of the network which the Service operates on;
  28. the Service is provided on a reasonable effort basis;
  29. Your use of the Service will be subject to Our Privacy Policy at https://www.rydesharing.com/privacy-policy/ as may be amended from time to time. You agree that it is Your responsibility to check any updates that Our Privacy Policy may have from time to time;
  30. You shall inform the Rider without delay in the case of any holdup; and
  31. You shall assume full responsibility and liability for all loss or damage suffered by Yourself, the Rider, Us or any third party as a result of any breach of the Terms of Service.

 

In providing any social carpooling service to Your Riders, You agree that such service is incidental to Your use of Your vehicle, that You shall have informed Your Riders of Your destination prior to the start of the trip and that You have agreed with the said Riders on the pick-up and drop-off points of the trip.

 

You agree that You shall not exceed two (2) trips in a day.

 

You agree to the aggregation of the Cost Contribution for the trip by Us in the event that there is more than one Rider in that trip and ensure that such Cost Contribution in total shall not exceed the associated cost and expenses incurred for such trip of all the Riders.

 

You agree not to display in or on Your vehicle any reference to the Cost Contribution for the trip.

 

You agree that You shall not, under any circumstances, solicit for any Rider on a road or at a parking place or a public stand.

 

You agree that You will cooperate in relation to any criminal investigation that is required and to assist Us in complying with any internal investigations, instructions from the authorities or requirements of prevailing laws or regulations in place.

 

  1. Payment

The Service Fee that is due shall be up to 20% of the Cost Contribution stipulated for the Service for each time the Rider successfully completes his/her trip, depending on the jurisdiction that You are in. For the avoidance of doubt, the Rider successfully completes his/her trip only when he/she matches with a Driver and has reached his/her destination. Such Service Fee shall be solely determined by Us and We reserve the right to vary the Service Fee at our sole and absolute discretion as We deem fit, at any time, without any notice or liability to any person. Such Service Fee is non-refundable and irrevocable.

 

In the event that the Rider is paying the Cost Contribution by cash to You directly, the Service Fee shall be offset from Your wallet in Your User account. For the avoidance of doubt, if Your wallet in Your User account has no amount, the Service Fee can still be charged, resulting in a negative amount; if Your wallet in Your User account already has a negative amount, the Service Fee can also still be charged, resulting in a larger negative amount. There is a price floor to the negative amount that Your wallet can have, in which such amount shall be determined by Us in Our absolute and sole discretion. We shall reserve the right to vary the amount of the price floor at any time without notice to You.

 

In the event that the Rider is paying by cashless methods, including credit or debit card and RydePay Credits (collectively, “Cashless Methods”), to Us directly, the Service Fee shall be charged automatically and the Net Cost Contribution will be stored in the Driver’s wallet when the Rider has successfully completed his/her trip.

 

In order to cash out the total amount available in Your wallet in Your User account, You have to add a bank account. All Net Cost Contribution due to You shall be approved up to three (3) working days of each receipt date. You may cash out the total amount due to You only after reaching a minimum amount in Your wallet, in which this minimum amount shall be determined and imposed by Us at our sole discretion. We reserve the right to vary the minimum amount at any time, without notice, as We deem fit. The total amount that You intend to cash out will be credited to Your preferred bank account within five (5) working days. For the first cash out, the processing time for the cashing out of the amount shall be up to ten (10) working days. With respect to the bonuses, all bonuses will be approved up to three (3) working days from the approval of the Net Cost Contribution.

 

You acknowledge and confirm that We may administer and act as Your collection agent to pay to You the total amount due to You in respect of Your provision of the social carpooling service, including, without limitation, the total amount of Net Cost Contribution due to You and other monetary incentives such as bonuses.

 

If You are inactive for at least six (6) months, We shall have the absolute right to delete Your User account for security and safety measures. You will not be able to claim for any money that has not been cashed out from Your wallet in Your User account once Your User account has been deleted. For the avoidance of doubt, Your inactivity leading to the deletion of Your User account shall mean that You have not completed at least one (1) trip with a Rider within six (6) months.

 

We may, at Our sole discretion, make promotional offers with different features and different rates to any of the Riders whereby these promotional offers shall accordingly be honoured by You.

 

You shall not hold Us liable for any withholding of, delay in, suspension of or cancellation of, any payment to You if there is any reasonable ground to do so.

 

If You have any disputes in relation to the payment, please email to support@rydesharing.com within one (1) day of the receipt’s date.

 

  1. Payment by Riders

The Rider may choose to pay for Your social carpooling service immediately upon completion of the ride by (i) cash directly to You or (ii) Cashless Methods directly to Us.

 

If You have any dispute in relation to the payment, please email to support@rydesharing.com within one (1) day of the receipt’s date. However, any complaint that the Rider has regarding the social carpooling service provided by You shall be taken up by the Rider with You directly.

 

  1. Ratings and Reviews

The Rider has the right to rate and review You as a Driver of the social carpooling service that You have provided. Every rating and review will be based on, but not limited to, Your conduct or behaviour, before, during or after the ride has been completed. Any form of bad behaviour and/or bad ratings and reviews which have been verified by Us shall constitute a suspension of Your User account.

 

Every rating and review will be automatically logged on to Our system and You agree that We may analyse all ratings and reviews received, and reserve the discretion to take all appropriate actions, including the suspension of Your usage of the Service, Application and/or Software, and the suspension of Your User account, without any notice to You.

 

  1. Bonuses

The payment of the bonuses to the Driver shall be approved only after three (3) working days from the approval of the Net Cost Contribution.

 

We reserve the right to modify, vary and change the terms of the bonuses relating to the social carpooling service that You provide, at any time as We deem fit.

 

  1. Cancellation Policy and Fee

In the event where You cancel a booking when using the Service, there may be a cancellation fee imposed on You, subject to the number of bookings that have been cancelled by You. If a cancellation fee is imposed on You, a notification in the Application shall prompt You the amount of the cancellation fee. That amount shall be conclusive evidence of the amount that You shall pay for the cancellation fee. We will request feedback from You as to Your reason for cancelling the trip.

 

We may, at our absolute and sole discretion, reduce the chances of You matching with a Rider due to the track record of Your cancellation rate. For the avoidance of doubt, Your cancellation rate shall be the rate at which You cancel bookings within a period of time.

 

We may, at our absolute and sole discretion, temporarily suspend Your User account without notice if there are evidence showing that Your cancellation rate is high. We will inform You via Your personal email of the temporary suspension.

 

We shall reserve the right to modify, vary and change the terms of the cancellation policy and fee relating to the Service, at any time, without notice, as We deem fit.

 

  1. Taxes and Contributions

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use Your best efforts to do everything necessary and required by the relevant laws so as to enable, assist and/or defend Us to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

 

As an independent social carpooling transportation provider, You agree that You are responsible for accounting for and paying any tax and Central Provident Fund contributions due in respect of sums payable to You under or in connection with this Agreement.

  1. License Grant and Restrictions

Our licensors (where applicable) and Us hereby grant You a revocable, non-exclusive, non- transferable, non-assignable, personal, limited license to use the Application, Site and/or Software, solely for Your own personal, non-commercial purposes, subject to the Terms of Service herein. All rights not expressly granted to You are reserved by Our licensors and Us.

 

With respect to Your participation in the Application, Site and/or Service, You may use them only for Your personal, non-commercial purposes and shall not:

  1. violate any law, statute, ordinance or regulation;
  2. be defamatory, trade libellous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing or racially offensive;
  3. impersonate any person or entity or otherwise misrepresent Your affiliation with a person or entity;
  4. use the Service to cause nuisance, annoyance or inconvenience;
  5. express or imply that any statements You make are endorsed by Us, without Our specific prior written consent;
  6. provide false, inaccurate or misleading information;
  7. introduce any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
  8. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application, Site and/or Software in any way;
  9. modify or make derivative works based on the Application, Site and/or Software;
  10. create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device;
  11. reverse engineer or access the Software in order to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions or graphics of the Application, Site and/or Software, or (iii) copy any ideas, features, functions or graphics of the Application, Site and/or Software;
  12. interfere with or disrupt the Service, Site, Application, servers or networks connected to the Service, Application or Site;
  13. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application, Site and/or Software;
  14. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
  15. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
  16. infringe any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  17. remove any copyright, trademark or other proprietary rights notices contained in the Service;
  18. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Service;
  19. send spam or otherwise duplicative or unsolicited messages;
  20. send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
  21. attempt to gain unauthorised access to the Software, Site and/or Application or its related systems or networks;
  22. transfer, use or sell Your User account and/or ID to another party; and
  23. engage in any conduct that could possibly damage Our reputation or amount to being disreputable.

 

We reserve the right, but are not obligated to investigate and terminate Your participation in Us if You have misused the Site, Application or Service, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal. Should You breach any of the terms and/or conditions as stated in this Agreement, You shall agree to indemnify Us from any and/or all claims by other parties (including the Drivers and/or third parties, where applicable), including the legal costs involved in defending such claims, whether alleged or otherwise.

  1. Information Control

We cannot guarantee the accuracy of the information that Users have provided Us during the  registration of their accounts on the Site and/or Application, and We do not control the information provided by other Users that are made available through Our system. Therefore, We cannot and does not confirm each User’s purported identity. We do not in any way certify or investigate into the Users and We shall not be responsible for any acts (of omission or commission, criminal or otherwise) of such Users. You may find other User’s information to be offensive, harmful, inaccurate, or deceptive. Please exercise caution and common sense when using the Site, Software and/or Application. Please note that there are also risks of dealing with underage persons or people acting under false pretence. By using the Site, Software and/or Application, You agree to accept such risks and We are not responsible for the acts or omissions of Users on the Site, Software and/or Application. We also encourage You to communicate directly with each potential Rider prior to taking the trip.

 

  1. Email and Electronic Communications

Any emails and electronic communications (including but not limited to SMS, text messages, etc.) sent from Us or through Us are designed to make Your Ryde experience more efficient. By becoming a User, You agree to accept and consent to receiving such communications initiated from Us or through Us, which include without limitation: (i) message notification emails and/or text messages/SMS, (ii) electronic communications informing You about potential available Riders, (iii) emails/electronic communications informing You of promotions We run and (iv) emails/electronic communication informing You of new and existing features We provide. However, if You do not wish to receive any mode of communication at all, please notify Us in writing at support@rydesharing.com.

 

  1. Electronic Signature

You hereby agree to the use of electronic communication in order to enter into contracts, request for Riders, create other records and deliver electronically notices, policies and records of transactions initiated or completed through the Site, Application and/or Software. You also hereby waive any rights or requirements under any laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.

 

  1. Intellectual Property Ownership

Our Licensors (where applicable) and Us shall own all rights, titles and interests, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any other party relating to the Service. This Agreement does not constitute a sale agreement and does not convey to You any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by Our licensors and Us. Our name, logo, Service, Software and/or Application are Our trademarks, and no right or license is granted to You to use them. For the avoidance of doubt, the term “Software and/or Application” herein shall include its respective components, processes and design in its entirety.

  1. Confidentiality

You shall maintain in confidence all information and data relating to Us, Our Service, products, business affairs, marketing and promotion plans or other operations and associated companies which are disclosed to You by or on behalf of Us (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by You from Us, or any of Our affiliate companies, or created in the course of this Agreement. You shall further ensure that You only use such confidential information in order to provide social carpooling transportation services to Riders, and shall not without Our prior written consent, disclose such information to any third party nor use it for any other purpose.

 

The above obligations of confidentiality shall not apply to the extent that You can show that the relevant information:

  1. was at the time of receipt already in Your possession;
  2. is, or becomes in the future, public knowledge through no fault or omission on Your part;
  3. was received from a third party having the right to disclose it; or
  4. is required to be disclosed by law.

 

  1. Third Party Interactions

We may work with API, Integration Partners and third party service providers to perform the Service on Our behalf, and We may share Your Information with such service providers to help Us provide the Service to You. We will ensure that a reasonable security arrangement will be implemented by the third party service provides to safeguard Your Information and Your privacy. We shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between You and any such third party. We do not endorse any applications or sites on the Internet that are linked through the Service, Application and/or Software, and in no event shall We be responsible for any content, products, services or other materials on or available from such sites or third party providers.

 

  1. Your Information

Your information is any information (including Your personal data) that You provide, publish or display to Us or other Users in the registration or in any public message area (including, but not limited to the feedback section) or through any email feature (“Your Information”). You hereby expressly consent to Us for using Your Information to create a User account that will allow You to participate in the Service and provide such information to the Riders in order to provide the social carpooling service to them. You are solely responsible for Your Information and Your interactions with other people in the public, and We act as a passive conduit for the online posting of Your Information. When You register on Ryde, You agree to provide accurate, current and complete information as prompted by Our registration form, and maintain and update Your Information to keep it accurate, current and complete. You will provide Us with whatever proof of identity We may reasonably request or require. You agree that the public and Us may rely on Your Information as accurate, current and complete. You agree to let Us use Your Information in Our events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with You regarding Your attendance thereto. We reserve the right to terminate this Agreement and Your use of the Service. You also agree to uphold and maintain Our Privacy Policy and the terms and conditions thereof, and for all intents and purposes confirm Your understanding of the Personal Data Protection Act. You must read, understand and accept Our Privacy Policy at https://www.rydesharing.com/privacy-policy/ before You can use Our Service.

 

You warrant and represent s that Your Information is posted by You and that You are the sole author of Your Information. To enable Us to use Your Information without violating any rights You might have in such information, You automatically grant, and You represent and warrant, that You have the right to grant, to Us and other Users, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights You have in Your Information, and to use, copy, perform, display and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, in any media now known or not currently known, with respect to Your Information. We will only use Your Information in accordance with Our Privacy Policy at https://www.rydesharing.com/privacy-policy/. In addition, other Users may post copyrighted information on the Site and/or Application, which has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which You have been given permission, You will not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information of other Users on the Site and/or Application.

 

  1. Data Privacy and Personal Data Protection Policy

In the context of Your use of the Application, Site and/or Software, We will collect, use, process and/or disclose some of Your personal data. In using the Application, Site and/or Software, You accept and agree to the terms and conditions of Our Privacy Policy at https://www.rydesharing.com/privacy-policy/. Please read Our Privacy Policy carefully before using the Application, Site, Service and/or Software.

 

We do not sell or rent Your Information to third parties or use Your information for any marketing purposes without Your explicit consent and We only use Your information as described in Our Privacy Policy. We view the protection of the Users’ privacy as a very important principle. We understand clearly that You and Your information is one of Our most important assets. We store and process Your information using cloud computing technology that are reasonably protected by physical as well as technological security devices. We use third parties to verify and certify Our privacy principles. If You object to Your Information being collected, used, processed and/or disclosed in this way, please do not use or access Our Service.

 

  1. Repair or Cleaning Fees

The Rider shall be responsible for the cost of repair for any damage to or necessary cleaning of Your vehicle as a result of the Rider’s misuse of the Service or breach of the Terms of Service herein. You may collect a reasonable sum for the cost of such repair or cleaning. If You have any disputes with the Rider in relation to the repair or cleaning fees, You may notify Us via email at support@rydesharing.com and provide visual images as evidence for Us to verify so that We may, at Our absolute discretion, facilitate the payment for the reasonable cost of such repair of cleaning on behalf of You.

 

  1. Suspension of User Account

We shall reserve the right to suspend Your User account temporarily or permanently where We have reasonable grounds to believe that You are involved in any fraudulent, illegal or criminal activity, or that You are in breach of the Terms of Service.

 

When Your account is suspended temporarily or permanently, You are prohibited from cashing out the amount from Your wallet in Your User account.

 

In the case of a temporary suspension, if You want to reinstate Your User account, a reinstatement fee of S$50.00 must be paid to Us, subject to Our discretion as to whether the reinstatement of Your User account is justified. The reinstatement fee is non-refundable, whether or not the reinstatement of Your User account is justified. You shall notify Us via email at support@rydesharing.com to reinstate Your account.

 

In the case of a permanent suspension, You may not reinstate Your User account and all moneys in Your wallet shall be forfeited. You shall have no claim against Us for any of the moneys that have been forfeited.

 

When we suspend Your User account temporarily or permanently, You will be notified of the establishment of such suspension via electronic mail. If You would like to provide an explanation and seek an appeal, You may notify Us via email at support@rydesharing.com. We shall have the absolute and sole discretion as to whether such suspension shall remain in effect and whether an explanation shall be given to You, subject to any prevailing laws and regulations.

 

Notwithstanding the temporary or permanent suspension of Your User account, You agree that You will cooperate in relation to any financial crime screening that is required and assist Us in complying with any prevailing laws or regulations in place.

 

  1. Indemnity

By agreeing to the Terms of Service upon using the Service, You agree that You shall defend, indemnify and hold Us, Our licensors, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with, including, but not limited to: (i) Your use of the Service, Software and/or Application in Your dealings with the Riders, (ii) Your violation or breach of any of the Terms of Service or any applicable law or regulation, whether or not referenced herein, (iii) Your violation of any rights of any third party, including the Riders arranged via the Service, (iv) Your use or misuse of the Service, Software and/or Application, and (v) Your ownership, use or operation of any vehicle, including Your vehicle which You use to provide the social carpooling service to the Riders.

 

  1. Online Content Disclaimer

Opinions, advice, statements, offers, or other information or content made available through the Site, Application and/or Service, but not directly by Us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not guarantee the accuracy, completeness, or usefulness of any information on the Site, Application and/or Service and neither do We adopt, endorse nor are We responsible for the accuracy or reliability of any opinion, advice, or statement made by parties other than Us. Under no circumstances will We be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the service, or transmitted to participants. We reserve the right, but We have no obligation, to monitor the materials posted in the public areas of the Site, Application and/or Service. We shall have the right to remove any such material that in Our sole opinion violates, or is alleged to violate, the law or this Agreement. Notwithstanding this right, You remain solely responsible for the content of the materials You post in the public areas of the service and in Your private email. Emails and/or electronic communications (eg. SMS, Whatsapp) sent between You and other Users that are not readily accessible to the general public will be treated by Us as private to the extent required by the applicable law.

 

  1. Other Disclaimers

We provide the Site, Application and Service on an “as is” basis and make no representation, warranty, guarantee or condition (whether express, implied or statutory) as to the reliability, timeliness, quality, suitability, availability accuracy or completeness of the Site, Application and/or Service.

 

We do not represent or warrant that:

  1. the Site, Application and/or Service will be secure, uninterrupted, always available, or error-free;
  2. the Site, Application and/or Service will meet Your requirements and expectations;
  3. any defects in the Site, Application and/or Service will be corrected;
  4. the Site, Application and/or Service will be available and have strong connectivity;
  5. each User is of at least the minimum legal age of 18;
  6. We will be held liable or responsible for any content, communication or other use or access of the Site, Application and/or Service by persons under the age of 18 in violation of this Agreement;
  7. other Users (including unauthorised users, or “hackers”) may post or transmit offensive or obscene materials on the Site and/or Application or through the Service and that You may be involuntarily exposed to such offensive and obscene materials; and
  8. other Users may obtain and/or use Your personal information that You disclose due to Your use of the Site, Application and/or Service, and that such Users may use such information to harass or injure You.

 

All conditions, representations, guarantees and warranties, whether express, implied, statutory or otherwise, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights are hereby excluded and disclaimed to the highest and maximum extent.

 

We only offer a “real time” social carpooling platform that enables Drivers and Riders to match with each other, and You are responsible for taking the necessary precautions to insure Your own safety and protection. We do not offer transportation service and We are not a transportation company. We are not involved in the actual transportation service between the Drivers and Riders. As a result, We have no control over the quality or safety of the transportation that occurs as a result of the Service, nor do We have any control over the truth or accuracy of the Users’ information listed on the Site, Application and/or Software. We do not have the means to insure the safety of the Riders. You will accept all Contribution Cost, cancellation fees and Service Fee that are determined and imposed by Us as part of the Service and as final and binding upon You. You acknowledge and agree that the entire risk arising out of Your use of the Site, Application and/or Service remains solely and absolutely with You and that You shall have no recourse whatsoever against Us.

 

Our role as Your collection agent is solely mechanical and administrative in nature and We do not owe to You a duty of care or any fiduciary duties.

 

  1. Internet Delays

The Service, Application and/or Software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by You or the device being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, damages or losses resulting from such problems.

 

  1. Limitation of liability

With respect to Your use of the Service, You shall agree that:

  1. in no event shall We, Our agents or representatives be liable to You for any direct, indirect, punitive, economic, exemplary, future special, incidental, or consequential damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by Our service, service interruptions, or for the cost of procurement of substitute Service) arising out of or in connection with the Site, Application, Service or this Agreement (however arising, including negligence) even if We, Our agents or representatives know or have been advised of the possibility of such damages. We only conduct basic screening and this screening is not exhaustive. As a result, We will not be liable for any direct, indirect, punitive, economic, exemplary, future special, incidental, or consequential damages, arising out of the use of the Site, Application and/or Service, including, without limitation, to damages arising out of communicating and/or meeting with other Users of the Site, Application and/or Service, or Users being introduced to You via the Site, Application and/or Service. Such damages include, without limitation, physical damages, bodily injury, death and or emotional distress and discomfort;
  2. We will not be a party to disputes, negotiations of disputes between You and the Rider. Responsibility for the decisions You make when using the Service, Software and/or Application (with all its implications) rests solely with and on You. You expressly waive and release Us from any and all liability, claims, causes of action, or damages arising from Your use of the Service, Software and/or Application, or in any way related to the Driver introduced to You by the Service, Software and/or Application; and
  3. notwithstanding anything to the contrary contained herein, Our liability, and the liability of Our officers, directors and employees, to You in any circumstance is limited to S$20.00 for any event.

 

  1. Release

In the event that You have a dispute with one or more Users, You agree to release Us (and Our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes with other Users or to Your use of the Site, Application and/or Service.

 

  1. Notices

Unless expressly stated otherwise, We may give notice to You by means of (i) a general notice on the Application, (ii) electronic mail to Your email address that has been provided by You, or (iii) written communication sent via registered mail or pre-paid post to Your residential address that has been provided by You. Such notice shall be deemed to have been given upon the expiration of three (3) days after the date of mailing or posting (if sent via registered mail or pre-paid post) or one (1) hour after the time of the email or general notice (if sent via general notice on the Application or electronic mail).

 

Unless expressly stated otherwise, You may give notice to Us by means of (i) registered mail to Us using the contact details as provided in the Application or Site, or (ii) electronic mail to support@rydesharing.com.

 

  1. Termination

We reserve the right to terminate this Agreement at any time for any reason by giving a notice to You, or upon the receipt of Your notice of termination to Us. Either You or Us may terminate Your participation in Us by removing Your information at any time for any reason without explanation which shall be effective upon the sending of a notice of termination to the other party. Upon such termination by either party, We will endeavour to remove all of Your information from Our servers. We shall maintain the sole discretion to bar Your use of the Service in the future for any reason that We determine. Even after Your participation in Ryde has been terminated, this Agreement will still remain in effect. For the avoidance of doubt, the termination of this Agreement shall not require Us to compensate, reimburse or cover any cost incurred by You, including but not limited to the credit reserved with Us or any other monies paid to Us in the course of performing Your obligations under this Agreement.

 

  1. Breach of Terms and Conditions

Without limiting other remedies, We may (i) terminate Your User account, (ii) suspend Your User account (iii) remove Your Information, (iv) warn Our community of Your actions, (v) issue a warning, and/or (vi) refuse to provide Our services to You if:

  1. You breach this Agreement or the documents it incorporates by reference;
  2. We are unable to verify or authenticate any information You provide to us;
  3. We believe that Your actions may cause financial loss or legal liability to You, Our Users or Us; or
  4. We suspect that You have engaged in criminal, illegal and/or fraudulent activity in connection with the Site, Application and/or Service.

 

  1. Assignment

This Agreement as modified from time to time may not be assigned by You without the prior written approval of Us but may be assigned without Your consent by Us. Any purported assignment by You in violation of this section 28 shall be void.

 

  1. Enforceability, Rights and Remedies

Any waiver of, or election whether or not to enforce, any right or remedy provided under or pursuant to this Agreement or by applicable law must be in writing and signed by or on behalf of the person granting the waiver, and no waiver or election shall be inferred from Your or Our conduct.  Any such waiver shall not be, or be deemed to be, a waiver of any subsequent breach or default.

 

Except as expressly provided in this Agreement, no failure or delay by You or Us in exercising any right or remedy relating to this Agreement or by applicable law shall impair such right or remedy or operate or be construed as a waiver or variation of it or be treated as an election not to exercise such right or remedy or preclude its exercise at any subsequent time.  No single or partial exercise of any such right or remedy shall preclude any other or further exercise of it or the exercise of any other right or remedy.

 

Either party that waives a right or remedy provided under this Agreement or by applicable law in relation to one party, or takes or fails to take any action against that party, does not affect its rights in relation to the other party.

 

The rights and remedies of each of the parties under or pursuant to this Agreement are cumulative, may be exercised as often as such party considers appropriate and are in addition to its rights and remedies under applicable law.

 

  1. Entire Agreement

This Agreement constitutes the whole agreement between You and Us relating to the subject matter of this Agreement, and supersedes any previous arrangement, understanding or agreement between You and Us relating to the subject matter that it covers. In particular it is agreed that:

  1. no party has relied on or shall have any claim or remedy arising under or in connection with any statement, representation, warranty or undertaking, made by or on behalf of the other party; and
  2. except for any liability in respect of a breach of this Agreement, no party shall owe any duty of care or have any liability in tort or otherwise to the other party.

 

  1. Severance

Each of the provisions of this Agreement is severable. If any court or competent authority finds that any provision of this Agreement (or part of any provision) is void, invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement (and, as the case may be, the remainder of the relevant provision) shall not be affected.

 

If any void, invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum deletion necessary to make it legal, valid and enforceable. All other provisions of this Agreement (and, as the case may be, the remainder of the relevant provision) shall not be affected and shall remain in force.

 

Both You and Us shall negotiate in good faith to amend or replace any invalid, void or unenforceable provision with a valid, binding and enforceable substitute provision or provisions, so that, after the amendment or replacement, the commercial effect of the Agreement is as close as possible to the effect it would have had if the relevant provision had not been invalid, void or unenforceable.

  1. Governing Law and Dispute Resolution

If a dispute arises out of or in connection with this Agreement or the performance, validity or enforceability of it (“Dispute“), then, except as otherwise expressly provided in this Agreement, either party shall follow the procedure set out below in this section 32:

  1. Any party shall give to the other party written notice of the Dispute, setting out its nature and, insofar as reasonably practicable, full particulars (“Dispute Notice“), together with relevant supporting documents (if reasonably available). On service of the Dispute Notice, each party involved must designate as its representative a person with authority to negotiate in an attempt to resolve the Dispute. The representatives must seek to negotiate in good faith a resolution of the Dispute within thirty (30) calendar days of the Dispute Notice, or such longer period as the parties subject to the Dispute shall mutually agree in writing. If a resolution of the Dispute is not agreed in accordance with this subsection 32(a), the Dispute shall be referred to and finally resolved by arbitration in accordance with subsection 32(b). No party may commence any arbitration in relation to any Dispute until it has attempted to settle the Dispute pursuant to the terms of this subsection 32(a).
  2. Subject to subsection 32(a), any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules“) for the time being in force at the time of the issuance of the notice of arbitration, which rules are deemed to be incorporated by reference in this section 32.
  3. The tribunal shall consist of one (1) arbitrator to be appointed in accordance with the SIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration shall be Singapore.
  4. The parties agree that the arbitration award shall be final and binding on them.
  5. Without prejudice to any provision in the SIAC Rules, the parties undertake to keep confidential all awards in any arbitration, together with all materials in the proceedings created for the purpose of the arbitration and all other documents produced by another party in the proceedings not otherwise in the public domain – save and to the extent that disclosure may be required of a party by legal duty, to protect or pursue a legal right or to enforce or challenge an award in bona fide legal proceedings before a state court or other judicial authority.

 

To the fullest extent allowed by law, this Agreement is governed by the laws of the Republic of Singapore, and the parties irrevocably agree that all disputes arising out of or in connection with this Agreement (including any question regarding its negotiation, existence, validity or termination), regardless of whether the same shall be regarded as contractual claims or not, shall be exclusively governed by and determined only in accordance with the laws of Singapore.

 

  1. Legal Relationship

Nothing in this Agreement (or any of the arrangements contemplated by it) is intended to, or shall, be construed as establishing or implying a partnership, joint venture, employment, franchise or agency of any kind between You and Us. You and Us are merely independent contractors.

  1. Language

If this Agreement is translated into any language other than English, the English language text shall prevail.