How do I make a booking for RydeSEND?
To book a RydeSEND trip, follow these 3 simple steps:
Step 1: Tap on the RydeSEND icon in the RYDE App.
Step 2: Fill in the details of the Sender and Receiver. (Address, Name and Contact Number)
Step 3: Book your RydeSEND trip!
What If The Intended Recipient Is Not Contactable?
If an intended recipient is not contactable, drivers are advised to wait at the dropoff point for at least ten minutes and try to contact the recipient at least twice before contacting the user to notify them of the absence of the recipient.
If the recipient is still unreachable after ten minutes, drivers are allowed to leave items at the dropoff point to complete the delivery unless the sender and driver agree on returning items to the sender at the sender’s cost. If the sender wants to request a return trip, Ryde recommends that he or she pay additional fees to compensate for the return cost, which should be 75% of the delivery fees.
Who Can Accept RydeSEND Jobs?
All approved Ryde drivers (Carpool, Private-Hire and Taxi) are eligible to take RydeSEND trips upon the completion of a SGD100 refundable deposit.
Upon request, the deposit will be refunded back to your registered credit card within 30 (thirty) days. Please note that a 5% processing fee will be charged for the transaction.