Ride Hailing Singapore – What Is RydeFLASH, RydeX, RydeXL, and RydePOOL?

Ryde Services

What Is RydeFLASH, RydeX, RydeXL and RydePOOL?

Number Of Pax 1 pax Pay per seat, 1-4 pax Up to 4pax Up to 6 pax
Driver Types Eligible Carpool, Private Hire and Taxi drivers Carpool, Private Hire and Taxi drivers Private Hire and Taxi drivers Private Hire drivers
Shared Ride No sharing* No sharing No sharing No sharing
ERP Inclusion ERP included in fares ERP fares applicable on top of fare
Fares Varies with Peak Hour Timing
Pets No Pets Allowed

*No sharing due to the current COVID-19 situation.

Tips For A Better Ride

1. Lost And Found
  • For trips that ended within 6 hours, you can chat with your driver via the following:
    Find your trip details, go to “I lost an item.” Press the Contact Driver button!
  • If your trip has ended more than 6 hours ago, write in to [email protected] with your trip details and item description.
  • We recommend a $25 minimum fare (based on RydeX fares) to compensate for the driver’s time, and to return the item directly to you.
2. Be Considerate To Our Drivers
  • Excessively muddied shoes? Spilled your bubble tea? Vomited or your pet accidentally soiled the car?
  • As a rider, you are liable for any intentional or unintentional damage/mess made to the driver’s vehicle.
  • If your trip ended more than 6 hours ago, send in a report to us.
  • For permanent/semi-permanent stains that require professional cleaning, a claimable fee of up to $70 (up to $140 for RydeLUXE) can be made by the driver.
  • You may contact us at [email protected] if you are unable to resolve the issue.
3. Cancel Your Trips Only When Necessary
  • Frequent cancellations will increase your cancellation rate. As a result, you may not be eligible for cashback bonuses. This is to be fair to our drivers.
  • Do note that a cancellation policy may roll out in future where cancellation fees are applicable for riders.
4. Indicate Bulky Items When Booking A Trip
  • Indicate on the special request tab upon booking your ride so that we can provide you with vehicles that accommodate the right boot capacity for your items!
  • Note that a surcharge of $5 will be applied for required ‘Bulky Item’ space such as Wheelchairs and Baggages.
  • Drivers are allowed, at their discretion, to claim the additional fares as stated in the app!
5. No Ride, No Charge
  • Upon booking, the payment is pre-authorised for a smoother transaction.
  • If the trip is cancelled by you or the driver, the amount will automatically be released to you. If you do not see it immediately, do allow up to 7 days for the process to be completed.
  • Note that some refunds may not appear as a transaction in your statement.
6. Pay Your Fares With The Right Payment Method
  • If cash is your preferred payment method, please ensure to pay the driver at the end of the trip! Fare evasion is illegal, and drivers may report you to the police. Likewise, avoid double payments by checking the mode of payment before paying and alighting.
  • We recommend that you go cashless with RydePay or RydeCoins for ease and convenience.
7. Note Your Ryde Coins Expiry
  • Valid for 6 months from the last transaction date. Expiry date is indicated in the app.
  • You can extend the expiry date of your coins by doing a top-up, using RydeCoins to pay for a trip or earning RydeCoins (by referral or cashback bonuses!)

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